Participating Frequently

You don't have access to this feature. You can contact your admin to request access. (video)

Forum|Forum|11 months ago
February 24, 2025
4 replies
244 views

I am the admin for my account. I did not see anything in the admin panel to adjust access for anything. I tried using a different network to see if our firewall was the issue and still gave me the same issue. I received the welcome email from Adobe on February 12th for the beta and haven't been able to use it at all.

Desktop

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peterl64269003Author

Participating Frequently

@droopydog500 thanks for the info and your time!

droopydog500

Community Manager

Hello @peterl64269003,

Ok, if you are classified as EDU, it is not available on EDU plans. If you are classified otherwise, and it is not appearing on your accounts, you will need to talk with the Adobe account manager (or the people you get the licences from will have to).

My best,
droopy

Adobe Community Expert (not an Adobe employee)

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peterl64269003Author

Participating Frequently

Were a non-profit and we get our licenses through a third party called ccb technology.

droopydog500

Community Manager

Hello @peterl64269003,

Is your enterprise plan an educational one?

My best,
droopy

Adobe Community Expert (not an Adobe employee)