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Xander29565065ru7t
Participant
May 17, 2023

Substance 3D Education License Application proces not working?

I'm trying to apply for Substance 3D Painter eductional licenses, but the web site doesn't work!  I follow the steps, but no email is ever received from donotreply@adobepartneroffer.com with the instructions to validate my eligibility.  It's been this way for months now and really feels like Adobe are just trying to force us all to give up and pay for subscription.  I'm a student and simply can't afford to do that, so will have no choice but to use other tools instead.  Not a great way to attract and retain new users of your tools, Adobe.

 

Any update on when the educational license process will be working for Substance 3D, please?

    返信数 24

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    Cyril Dellenbach
    Community Manager
    Cyril DellenbachCommunity Manager
    Community Manager
    May 22, 2023

    Hello @Guillermo29976887jarh,

     

    I am still in discussion with the team on the subject, a solution will come, it's only a matter of time. Sorry for the inconvenience.

     

    Cyril Dellenbach (Micro) | QA Support Artist | Adobe
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    Xander29565065ru7t作成者
    Participant
    May 20, 2023
    No, it’s been acknowledged as an issue by Adobe support and is being investigated, but no update yet. 😢
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    Guillermo29976887jarh
    Participant
    May 20, 2023

    Did you get any solution? I am in the same situation.

    Cyril Dellenbach
    Community Manager
    Cyril DellenbachCommunity Manager
    Community Manager
    May 17, 2023

    Hi @Xander29565065ru7t,

     

    Thanks for reporting the issue.

     

    Having been a 3D student myself, I know how bothering this can be and you're in fact not the first one to complain about this issue.

     

    I am currently investigating on the problem and I'll get back to you as soon as I have an answer to give you.

     

    Best regards,

     

    Cyril Dellenbach (Micro) | QA Support Artist | Adobe
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