Participating Frequently

Adobe Media Encoder has encountered an unexpected error and cannot continue.

Forum|Forum|1 year ago
January 8, 2025
15 replies
824 views

Hi community, I've been encountered this problem everytime I tried to open Media Encoder v25.1 from After Effects v25.1. I searched through the discussion history but it seems like most similar topics are related to macOS. Sadly, I'm on Windows 11. Have asked ChatGPT before but still can't fix this problem. I’d really appreciate it if anyone could help or provide some advice.

Things I've tried:

- Uninstall and install (both AE and ME)

- Update the GPU driver

- Switch video rendering from CUDA to Mercury Software Only

- Clear the cache

K

Keyvan5E4B

Participant

I also have the same problem!

Z

Zhuoran35065897m5beAuthor

Participating Frequently

My specs: Windows 11, Intel 13900k, RTX 4090, 64 GB RAM. I've tried uninstall my AntiVirus software but the problem still there. Same error popup.

EckiAME

Community Manager

What are your exact specs (OS, CPU, GPU, memory)? Can you try to temporarily unsinstall AntiVirus completely to see if the issue goes away?

C

c3dube

Participant

Please is there a solution to this?

C

c3dube

Participant

Please i also just started getting this error.

S

Sven S

Community Manager

In AME -> Pref -> Apperance you can change the language by hand for AME. For some AE comps processing it would be good if the App language of AE and AME is the same.

Z

Zhuoran35065897m5beAuthor

Participating Frequently

Oh, I just realized that my ME is the Chinese version, while my AE is the English version. Could that be the reason? I tried reinstalling ME in English but still in Chinese.

Z

Zhuoran35065897m5beAuthor

Participating Frequently

I didn't change anything actually...

E