Known Participant

Crop Preset Issues

Forum|Forum|9 months ago
May 6, 2025
12 replies
781 views

Hello,

I've been using crop presets to make Retail screen exports. (splits a 16x9 video into 4 9x16 videos) The latest update has broken this crop feature.

It still works if i build the crop presets on my machine however when I share them with another user it no longer works and just defaults the crop to the center.

I've included a google drive link for assets to test.
https://drive.google.com/drive/folders/1WqCvs135gR757TpGMfEn2MEJh2Xmj3P1?usp=sharing

Any ideas?

The obvious solution is to have an older version of media encoder installed for the presets/watch folders, i'm trying to refrain from doing this as multiple users will be effected.

Cheers

ChWard

Community Manager

The Bug was a regression on our side. Crop values stored within the preset were'nt honored on export. We fixed this issue and it will become available in the next AME beta (probably 25.4x11). It will also become available in our next upcoming release build.

ChWard

Community Manager

Hey @Ian328481533ooz ,

we're actively working on a fix. I send you a mail with new presets that hopefully keep the crop values. Would you might giving them a try? Thank you!

I

Ian328481533oozAuthor

Known Participant

Great news!! That worked for me, please explain the fix so I can make and share the rest of the crops we use please!

Thanks again to the team

Ian

Ian Brown
Senior Video Editor| Gymshark Ltd.
Web:gymshark.com
GYMSHARK LTD is a limited company registered in England and Wales with registered number 08130873 with its registered office at GSHQ, Blythe Valley Park, 3 Central Boulevard, Solihull, United Kingdom, B90 8AB. This email may contain confidential information. If you are not the intended recipient, please let us know before permanently deleting it. Do not use, copy or disclose the information contained in this message or in any attachment. Although we have taken reasonable precautions to ensure no viruses are present in this email, we cannot accept responsibility for any loss or damage sustained as a result of any virus. For information about how we process data please see our Privacy Notice: https://uk.gymshark.com/pages/gymshark-privacy-notice

EckiAME

Community Manager

We were able to repro. I will keep you posted.

I

Ian328481533oozAuthor

Known Participant

Thanks so much looking into this.

These presets have been used for around a year or so internally and with external freelancers with no issues sharing them and using them on different machines. This streamlines processes and been a great help so if this could be looked into that'd be amazing.

It just seems the crop function gets lost somehow when importing on another machine.

Cheers again
Ian

ChWard

Community Manager

Hey Ian, thanks a lot for your help in repro'ing the issue. I will now talk to my team internally and see how and when we can solve this. So, you said that in prior versions those presets worked and sharing them between suites also worked, right?

Thanks again and sorry for the inconveniences,

Chris

I

Ian328481533oozAuthor

Known Participant

Yeap -

ChWard

Community Manager

Did you import those presets to the latest AME beta 25.4x009

I

Ian328481533oozAuthor

Known Participant

This is what happens to the presets you sent.

I

Ian328481533oozAuthor

Known Participant

Sorry picture didn't attach:

ChWard

Community Manager

I send you an email with the download link. Best

I

Ian328481533oozAuthor

Known Participant

This is what happened when using your presets you sent.

[cid:baad2d39-1a83-4d23-9b07-0dd53ff9969c]

This was my issue before. I can't seem to share presets with the wider team.

Cheers,
Ian

Ian Brown
Senior Video Editor| Gymshark Ltd.
Web:gymshark.com
GYMSHARK LTD is a limited company registered in England and Wales with registered number 08130873 with its registered office at GSHQ, Blythe Valley Park, 3 Central Boulevard, Solihull, United Kingdom, B90 8AB. This email may contain confidential information. If you are not the intended recipient, please let us know before permanently deleting it. Do not use, copy or disclose the information contained in this message or in any attachment. Although we have taken reasonable precautions to ensure no viruses are present in this email, we cannot accept responsibility for any loss or damage sustained as a result of any virus. For information about how we process data please see our Privacy Notice: https://uk.gymshark.com/pages/gymshark-privacy-notice

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