Media Encoder 25.2 can't lauch

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Hi everyone,
I recently upgraded to version 25.2, but after installing it, I found that the program wouldn’t launch at all—nothing happens when I click the button, and there’s no loading screen either... Even worse, after uninstalling and reinstalling version 25.1, Media Encoder still won’t start. The 25.1 version used to work fine on my computer before.
I’m wondering if anyone has a good solution for this?

Thank you.

EckiAME

Community Manager

Please provide more information. See https://community.adobe.com/t5/adobe-media-encoder-bugs/how-do-i-write-a-bug-report/idi-p/13094801 what we need in order to look into your issue.

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HF_4576

Participant

My issiue still continiues. Any suggestion?

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EckiAME

Community Manager

Thanks for letting us know! I am happy that it works again for you.

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K

Kiwi274830985daxAuthor

Participant

It turned out that the issue was indeed caused by the antivirus software settings, which prevented the program from running properly. After updating, it is now working normally. Thank you all for your input.

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EckiAME

Community Manager

Did you try to delete or move the 25.3 preferences?

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K

Kiwi274830985daxAuthor

Participant

As far as I know, there shouldn't be any. Strangely, I can open the Beta version 25.3, but I can't open the official release v25.2. It's quite frustrating that I can't export directly from Premiere to Media Encoder. Do you have any suggestions for things I could try?

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Kiwi274830985daxAuthor

Participant

Thanks for the information. I am working on Windows.

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HF_4576

Participant

Same here. Tried all solutions on the forums, still have the issue for 3 days!!!

Any news or solution?

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