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Known Participant
June 8, 2024

Media Encoder crashes PC with certain Premiere Pro 3D Effect settings

  • June 8, 2024
  • 19 replies
  • 1181 views

Media encoder started to crash on jobs similar to ones I've run successfully until today.  Seems to happen when the I'm setting Premiere's Basic 3D Tilt setting to various angles (e.g. 50).  Media encoder will rund for several minutes, but then crashes.  The PC screen goes blank and monitor says 'no signal'.  Graphics card's or PCs Fan (not sure which) starts to go high speed.  Cannot recover without forced power down of PC. 

 

Running "less stressful" jobs does not crash the system.  For example, I broke the video into a couple of parts and rendered them separately, followed by merging them together.  Same video effect settings were used.  So, there seems to be a memory leak/stack overflow type issue.

 

Tried regressing to earlier Adobe versions, but still crashed.  Tried updating all drivers.  I'm not sure what changed from yesterday when things works fine, but there were some other Adobe updates (not Premiere or Media encoder) that were installed (reason why I tried regressing to earlier revs). 

 

Media Encoder 24.4.1 Build 2

Premiere Pro 24.4.1 Build 2

HP OMEN 45L GT-22 with SSD disks

Windows 11 version 22H2

GeForce RTX3080 Studio Driver 555.99

32GB Ram

 

19 replies

gsasakiAuthor
Known Participant
June 24, 2024

Installed new GPU (Asus 4070 Super) and ran Test Project 2 successfully.  NVIDIA performance monitor showed GPU utilization near 100% and temperature never got above 52 degrees.

It appears that GPUs can have a failure mode where the thermal past used for the cooling fins can degrade.  Something like this must have happened to my NVIDIA 3080 GPU.  This can explain why the problem suddenly appeared with no apparent corrolation to any changes made to the software and drivers, and that the GPU was still working for "less stressful" rendering jobs.

So, thank you for directing me to investigate a heating/cooling issue.

 

gsasakiAuthor
Known Participant
June 19, 2024

I used a different hardware monitor (iCue instead of NVidia) and found that it does look like a heat problem. The iCue monitor shows 3 separate NVidia tempuratures and one of the three was exceeding 100c, at which point the crash would happen. The reason it did not crash when I broke up the rendering into segments is that the GPU would cool down a bit at the start of each rendering segment, thus helping to keep the temperature lower. 

 

I am still trying to figure out what is causing the heat issue. So, my appologies.  Not sure if it is a hardware of driver issue.

 

But, I have a question. I thought I turned off hardware acceleration in Premiere Pro and Media Encoder. Preferences/Media: H264/HEVC harware accelerated decoding & encoding are both unchecked and I did a restart.  But, the GPU still seems to be used during rendering and the temperature goes up as it did when I had hardware acceleration checked on.  What setting for turning off the GPU am I missing?

gsasakiAuthor
Known Participant
June 18, 2024

GeForce temp was 72c and fan operating just prior to crash.  72c is within expectations when running a job like this.

I've also run consecutive rendering jobs where I take a problem video and segment it into smaller render jobs.  I batch the jobs in the Media Encoder and they run one after the other.  This is somewhat similar to rendering the video as if it were one video.  The rendering job works OK.  So, if it were a heat problem, it would have shown up when doing the batch of rendering jobs too.

gsasakiAuthor
Known Participant
June 18, 2024

It is not a heat problem 

EckiAME
Community Manager
Community Manager
June 18, 2024

This sounds like a hardware overheating issue to me. Did you try to measure your CPU/GPU temperature? Did you verify your RAM and your components and your cooler/fan?

gsasakiAuthor
Known Participant
June 17, 2024

More clues.

Rendered a video about 8 minutes long, this time with no 3D features used (just some scaling and positioning).  Towards the end of the rendering, I got a Blue Screen of Death.  After reboot I ran the render job again.  It rendered OK.  I then made a small edit change, adding a slide transition.  This time it crashed the way it has been crashing before, with the screen going blank and fan going to full speed..  After reboot, I ran the same job again and this time it rendered OK.  This apparently random behaviour is a mystery.

gsasakiAuthor
Known Participant
June 17, 2024

I've put System Compatibility Report files and an updated Test Project 2 on the site I told you about before.  Same username/password.

System Compatibility shows no issues.

I moved the Adobe/Adobe Media Encoder/24.0 folder into a temp folder - still crashed.

I removed the one plugin that I had (NewBlueFX stabilizer plugin) - still crashed.

Test Project 2 removes the offline files.

Media Encoder still seems to crash at about the mid point.

Adobe Employee
June 17, 2024

Exactly. But there are a lot of media referenced in the project file that are missing. I just offlined them all.

 

A few more ideas:

  • Did you try System Compatibility Report?
  • Did you try to delete/move Did you try to delete/move your User/Documents/Adobe/Adobe Media Encoder/24.0 folder?
  • Do you have any third party plugins installed?
gsasakiAuthor
Known Participant
June 16, 2024

Two more clues.

If I've turned on several 3D and Transform (Skew) features, it seems to stress things more.  I have to segment the rendering into as small as 30 second videos, which I then concat together to form the complete video with another render.  This further's my theory that there is stack overflow (or maybe a memory leak) somewhere.

 

Also, I tried rendering the video using just Premiere Pro (not Media Encoder) and the rendering job still fails.

 

While my workaround of segmenting videos into multiple short video rendering jobs works, it is getting to be very tedious.

gsasakiAuthor
Known Participant
June 14, 2024

I am a bit confused.  The project I sent you was called "Test Project".  There were only 4 media files in it (all video, including IMG_2730, IMG_2731).

 

I tried rendering with hardware accelerated decoding On and Off. It failed both ways.

I tried rendering with Import sequences natively On and Off.  It failed both ways, and if anything, failed a little earlier with the setting to Off.