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Known Participant
Feb 29, 2024 7:37 AM UTC
Open for Voting

Media Encoder not working "unexpected error"

Hi,

 

I would like to encode a project from After Effects with Media Encoder, but it says: Adobe Media Encoder has encountered an unexpected error and cannot continue. Cache-SSD is empty. What can I do? Media Encoder is also not starting as Standalone. Renderqeue in After Effects is working.
I am working on Windows 10 Pro, Version 22H2, Betriebssystembuild 19045.4046, AE and ME, nvidia-driver are newest versions dated today.

 

I am stuck.

Cheers, Albert

21 replies

EckiAME
Community Manager
Community Manager
Mar 7, 2024 10:28 AM UTC

We are trying to help you. I sent you a privare message.

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Known Participant
Mar 7, 2024 9:03 AM UTC

I deinstalled AME now and reinstalled it: still not working: Unexpected error. This all is getting on my nerves. I do not see where I could have done something bad - neither I am expecting that my PC is the cause: all other software is running like a charm. I am not amused.

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Known Participant
Mar 7, 2024 8:18 AM UTC

I already did so. The folder "24.0" has newly been created: still no change.

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EckiAME
Community Manager
Community Manager
Mar 6, 2024 4:56 PM UTC

This is weird.

Can you try to rename or delete the AME Documents folder? You find it here: /Users/<name>/Documents/Adobe/Media Enocder.

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Known Participant
Mar 6, 2024 10:10 AM UTC

Release

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EckiAME
Community Manager
Community Manager
Mar 6, 2024 9:08 AM UTC

Beta or Release?

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Known Participant
Mar 6, 2024 8:49 AM UTC

Just sintalled newest nvidia-driver and still not working: Unexpected Error.

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Known Participant
Mar 6, 2024 8:36 AM UTC

And GPU is a nvidia GTX 1660

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Known Participant
Mar 6, 2024 8:29 AM UTC

I am using all newest versions of adobe

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EckiAME
Community Manager
Community Manager
Mar 5, 2024 5:07 PM UTC

Forgot to ask: Which versions of AME and the other video apps are you currently using?

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