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Media Encoder not working "unexpected error"

Forum|Forum|1 year ago
February 29, 2024
21 replies
485 views

Hi,

I would like to encode a project from After Effects with Media Encoder, but it says: Adobe Media Encoder has encountered an unexpected error and cannot continue. Cache-SSD is empty. What can I do? Media Encoder is also not starting as Standalone. Renderqeue in After Effects is working.
I am working on Windows 10 Pro, Version 22H2, Betriebssystembuild 19045.4046, AE and ME, nvidia-driver are newest versions dated today.

I am stuck.

Cheers, Albert

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albertg90748622Author

Known Participant

Thanks, ok: I am using Norton and really shut it off for a few minutes to test. Still: I am not very happy that I cannot use Media Encoder.

EckiAME

Community Manager

As a background: We know that TrendMicro AntiVirus caused a lot of issues in the past. And this is out of our control because they manage allow and disallow lists.

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albertg90748622Author

Known Participant

Although I do not want to and for sure: it should not cause the problem: I tried to and it changes nothing.

EckiAME

Community Manager

Can you try to temporarily disable your AntiVirus software to see if the issue goes away?

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albertg90748622Author

Known Participant

Tried moving AME-Folders in documents, but still not working.

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