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T
the outward spiral
Inspiring
May 11, 2026

Version 26.2.2 (Build 3) Renderer menu is greyed out with Mercury Playback Engine Software Only selected.

  • May 11, 2026
  • 2 replies
  • 25 views

Media Encoder Version 26.2.2 (Build 3) Renderer menu is greyed out with Mercury Playback Engine Software Only selected. System Compatibility Report shows “No conflicts to report”.

Tested with NVIDIA Quadro RTX 5000 driver versions 596.36 (most current) and 582.53 (previous) with identical results.

Media Encoder Version 26.3 (Beta) has the same problem.

 

 

    2 replies

    P
    Adobe Employee
    Puneet98A7
    Adobe Employee
    May 12, 2026

    Can you export the report from SystemCompatibilityReport and attach it to the thread? It contains diagnostic information which might help identify the issue at hand

    T
    the outward spiralAuthor
    Inspiring
    May 13, 2026

    See attached.

    Additional troubleshooting:
    Sometimes, if I hold the SHIFT key when launching Media Encoder, then select “Reset app preferences” in the “Reset Options” dialog and click the “Relaunch with Options” button, the greyed-out Renderer menu will show “Mercury Playback Engine GPU Acceleration (CUDA)” — but only sometimes.

    T
    the outward spiralAuthor
    Inspiring
    May 11, 2026

    On the other hand, the Renderer menu under “Video Rendering and Playback” in the Production/Project settings of Premiere Pro Version 26.2.2 is greyed out with Mercury Playback Engine GPU Acceleration (CUDA) selected. And the Export settings in Premiere allows selection of both Hardware and Software Encoding.

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