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Greg Mulvey
Participant
November 27, 2024

Unable to import 3D Model "because the file was not found"

  • November 27, 2024
  • 2 replies
  • 305 views

 
  1. Version of the app
    26.2.0

  2. Platform and OS version
    macOS 15.0.1

  3. Basic steps to reproduce the problem

    I am following this tutorial:

    https://helpx.adobe.com/substance-3d-viewer/using/photoshop-3d-intro.html#:~:text=In%20Photoshop%20(beta)%20app%3A,accessible%20from%20the%20Layers%20panel.

     

    I can not get past step 1. As soon as I drop in the sample file provided (Green_headphones.usdz) I get this error:

    Could not place "Green_headphones.usdz" because the file was not found.

     

    I get the same error if I try to import one of my own 3D objects.

  4. Expected result and actual result

It should import the file, but it doesn't

 

 

 

This topic has been closed for replies.

2 replies

Community Manager
December 17, 2024

I need the log file at the very least to have a better understanding of what is going on. 

Community Manager
December 17, 2024

Hi @Greg Mulvey, I apologize that this is happening to you. Could you do this again and when the error message pops up can you attach a log file to this post so I can have a look at it? You can get to the log file by going to help>open log folder> it's the .txt file that was created today. If you could also send a screenshot that would help a lot.

 

Do you know what version of the viewer you are using?