Skip to main content
mrtdg
Inspiring
August 10, 2023

AE Freezing while using Essential Graphics Panel

  • August 10, 2023
  • 2 replies
  • 312 views

Windows 11Pro 10.0.22000 Build 22000

AE 2023.5

 

I'm experiencing very long-duration pausing/freezing when I use the EG panel.

Cause: I add a parameter to the panel. Then change anything and try to select another item in the panel. AE becomes unresponsive (as seen in task manager) for between 15 seconds and 3 minutes. I observed that sometimes if I click in the comp and then back to the EG panel it won't freeze, but this is not consistent. As my project has grown the delays have increased. Unfortunately, I'm accessing much of the same source materials and even precomps across mogrts.

 

I wonder if this is related to the menu issue. I am creating a package of mogrts and I figure this is costing me about 120 minutes a day.

 

This topic has been closed for replies.

2 replies

mrtdg
mrtdgAuthor
Inspiring
August 10, 2023

My sys info

 

The problem is in the Essential Panel and whenever I try to use any dropdown menu in AE.

Screen recording (short freeze this time) https://www.dropbox.com/scl/fi/5zuirqy44ys4uczb0tbms/20230810165327.mp4?rlkey=47s5qsacv1msfj8124usunrdn&dl=0

 

I would rather not share the project publicly, but if you have somewhere I can sent it to you let me know.

 

DaciaSaenz
Inspiring
August 10, 2023

Hi @mrtdg

 

That sounds super frustrating. Would you be able to send me the project that this is happening with, a screen recording of the issue, and your system specs please? 
Are you using Essential Properties or does the problem go away if you close the Properties Panel?

 

I would love to help figure out what the problem is here and get you back on track. 

 

Thanks,

Dacia

- Dacia Saenz, AE & PR Engineering Teams