Bug Reports

Dear Adobe Support Team,I am facing a recurring issue while launching Adobe After Effects on my workstation. The error message displayed is:"After Effects warning: Unable to create AGM font ('Adobe Clean' - 'Bold') Processor: 12th Gen Intel(R) Core(TM) i7-12700 @ 2.10 GHzInstalled RAM: 16 GB (15.7 GB usable)System Type: 64-bit operating system, x64-based processorOperating System: [Mention your Windows version, e.g., Windows 10 Pro]After Effects Version: [Mention AE version, e.g., After Effects 2024Since none of these steps resolved the problem, I would appreciate your guidance on how to fix this issue. Please let me know if you require any additional details

Latest version of After Effects never opened, always crashes at startup. 

Hi,I ABSOLUTELY need to reopen a project created under AFX 24.1 (because of CINEWARE), but this version is not accessible via Adobe Creative Cloud.How can I retrieve it, please?This is very important and quite urgent… :(Thank you in advance if you can help me!

I encountered a serious UI bug in After Effects affecting the Timeline panel switches.After using the new Angular tool / Bone Structure workflow (possibly related), certain layer switch controls in the Timeline panel became completely unresponsive. Specifically, the Switches area (including Shy, Solo, visibility and other switch icons) appears visually active, but clicking any switch only highlights the entire switches region with a selection outline instead of toggling the actual switch state.The controls behave as if the Timeline panel is frozen, while the rest of After Effects continues to function normally.What I already tried:Restarting After Effects Clearing cache Resetting workspace Renaming the composition Opening different projects/compositions Restarting the computer Testing other Timeline layoutsNothing resolved the issue.This may possibly be related to running DUIK/Angular rigging tools or to a GPU/UI rendering issue. I am using anMy specifications:Windows 11NVIDIA RTX 3060

Moderator Note: Moved new issue report here from previous thread: https://community.adobe.com/t5/after-effects-bugs/unable-to-import-fla-files-into-ae/idi-p/13575254    Original Message: Same issue here, this never worked In my experience. This has been broken for AGES Adobe... FIX IT.Just comes down to really bad code quality / poor software verification testing.

Hi SDK team and fellow plugin devs,I'd like to get a definitive answer on whether dynamically toggling PF_PUI_INVISIBLE on PF_Param_GROUP_START topics is part of the supported PF API surface, or if it's effectively undefined behavior.ContextI'm building a native PF effect (AE-style, AE SDK 25.6, Skeleton-based, universal binary) that exposes a variable number of editable sub-groups in the Effect Controls Panel — up to 100 topic groups in the worst case. The pattern I'm using is the textbook one:1. At PF_Cmd_PARAMS_SETUP, declare all 100 PF_Param_GROUP_START / PF_Param_GROUP_END pairs (each enclosing ~10 child params) with ui_flags |= PF_PUI_INVISIBLE on every entry.2. As the user creates events, dynamically clear PF_PUI_INVISIBLE on the relevant GROUP_START/GROUP_END/children via PF_UpdateParamUI() during PF_Cmd_UPDATE_PARAMS_UI.3. Same call also reasserts PF_PUI_INVISIBLE on the still-unused groups, with force_update on every tick.Initial render is correct: only the active groups are

I try to open AE but 2 things happen:1. GPUSniffer.exe brings up an error.2. When renaming GPUSniffer.exe so it bypasses it, the startup screen gets stuck on "initializing MediaCore" Here is a screenshot of what my Task Manager shows:8 instances of GPUSniffer.exe openPC Specs:CPU: AMD 7950X3DGPU: AMD RX 9070 XT I have tried everything possible. I searched the forums and even used Claude for troubleshooting but nothing works.EXTRA INFO: If it makes any difference, this started while I had AE open and went away from the PC, and it entered sleep mode (not total sleep, just the screens and lights turning off)

Hello, I have read the other forum posts on this topic and would like to highlight my own.My issue is similar to this one. I haven’t tried running AE in admin as I am using my work computer, but moving the file to a local drive did NOT work. My company avoids cloud-based services because we use our own internal networks (could THAT be the reasoning? IDK) I received a SolidWorks .glb file from one of our engineers over email. I downloaded it and when importing the .glb to AE was met with this message.  My first guess was that this was because the file was downloaded from our internal email server. However when I received the .glb directly on a USB stick, it was still unable to import. Perhaps there is an incompatibility with SolidWorks’ export settings? I can successfully import .glbs downloaded from 3D model websites. I am able to open the .glb files in Adobe Dimension with no issue. I am also to able export from Dimension as an .glb, .gltf, and .obj, all of which successfully import t

Hi, I have a problem that already fixed by myself but better if it's fixed by the developers.So when i update my audio on a comp and then go outside the comp, i see my waveform still used the old audio waveform not the new audio that i just puted in to the comp.The solution is to turn off and then turn on again the audio icon on the comp and then it fixed, the audio waveform just updated.i Think the old version doesnt have this kind of problem before, so please help us fix this little bug, cuz this bug sometimes anoying for who dont know yet.

Hi everyone, ever since I updated AE to version 26.0.0 I have experienced render times as much as ten times slower than it used to be in version 25.x.x. For now, I have rolled back installation to a 25 version, but I would very much like to keep up with the versions, including all new features.I read somewhere that I'm not the only one bumping into this problem.What can I do to solve it? To be clear: I can create a project in v 2026 and it renders terribly slow; when I save it as 25.x version and then switch to AE v2025 everything works at proper render times.Will there be an update for v 2026 that solves this problem?

I would like to report a problem in the Japanese version of After Effects v26.2.The new "Quick Apply" feature does not support partial match search for Japanese characters. It only returns results for an "exact match," which significantly hinders the workflow.In the "Effects & Presets" panel, partial match search works fine in Japanese. Please update Quick Apply to support the same Japanese search behavior as the existing panels.

As of AE version 26.0.0 renders that should be rendered to an interlaced format end up as incorrect.The duration of the export is correct, though the content is playing at 200% and the rest is filled with a solid black (No transparancy)This workflow has worked for me for 20+ years. Unless I’ve fundamentally messed something up in my workflow this seems like a pretty severe bug, as the reality is that most of linair television still runs on interlaced.Create new composition at 25 fps (in PAL-cases) Add content Add composition to render queue in Render Settings change Field Render to Upper Field First Change output to Quicktime (422, 4444, animation; all have the same outcome) Render

Hi, I have been having an issue since updating to After Effects 26. I use Adobe Libraries to transfer vectors from Illustrator to After Effects. Since the update, 75% of the time, my paths turn into solid boxes without any individual paths when I use the Create Shapes from Vector Layer command in AE. There are no individual shape paths or anything (see attached). It happens for compound paths as well as normal paths seemingly at random.I don’t want to have to release everything to layers and import a full AI file every time I want to transfer a shape from AI to AE. This has been a real annoyance, so if anyone has suggestions, please let me know. Thanks.

Issue: Keyboard shortcut for “Don’t Save” in the Save Changes dialog no longer works.Steps to reproduce:Make a new empty project, make a new comp, close the project to the trigger the Save Changes dialog. Press command-D to trigger “Don’t Save”.Expected result: Don’t Save should be triggered and the dialog goes away.Actual result:Nothing happens in the save dialog. In the menubar, the Edit menu highlights because it probably thinks I’m triggering the keyboard shortcut for Edit > Duplicate.Adobe After Effects version: 26.2.0, 26.2.1, 26.3.0b53Operating system: MacOS 15.7.5 The shortcut works in AE 25.6.5. Escape (Cancel) and return/numpad-enter (Save) both work correctly.While the dialog is open, opening menus shows that many menu commands are correctly disabled, but many are still actionable and their keyboard shortcuts are still trigger-able—even if none of them do anything other than quickly highlight the menu.

After the latest update the horizontal scrollbar at the bottom of the timeline is bugged.As soon as you adjust the length of a compostion, the scrollbar glitches out and you can no longer scroll to the end of the composition. Only by adjusting the zoom level of the timeline does the scrollbar then somehow fix itself. Speaking of the timeline zoom, the zoom level will randomly changes to full frame-level zoom when navigating through a comp timeline. Set up is: After Effects 25.5.0 Build 4, Windows 11 Home 24H2 (26100.6584) This same problem happens on two completely separate PC's

Hey ​@JohnColombo17100380 ! are you aware of this bug? this white flash when opening 😔 (Windows 11).I also noticed a longer startup time compared to older alternatives like ConsoleFX. 

When enabling Mercury Transit in After Effects, the sent Video Preview does not contain any Alpha Channel information even if the entire composition is empty. The transmitted video sends the composition overlayed over the previewed composition's background color.This is occuring on Windows, AE 25.3.0. I am checking Mercury Transit using the NDI for After Effects plugin, and monitoring both the NDI Studio Monitor and an NDI Source.Not sure if this is more a bug or a feature-request (having this be toggle-able would be great).  

Here is a breakdown of the color issues based on version and color management settings: version 24.x / Adobe color managedAfter Effects (24.6.8) direct render to JPEG → OK (No issues)After Effects (24.6.8) direct render to mp4 → OK (No issues)Media Encoder (24.6.5) direct render to JPEG → OK (No issues)Media Encoder (24.6.5) direct render to mp4 → ISSUE: The gamma is slightly different. (Is it forcibly converting sRGB to Rec. 709?) version 24.x / OCIO color managedAfter Effects (24.6.8) direct render to JPEG → OK (No issues)After Effects (24.6.8) direct render to mp4 → OK (No issues)Media Encoder (24.6.5) direct render to JPEG → ISSUE: Colors are incorrect.Media Encoder (24.6.5) direct render to mp4 → ISSUE: Colors are incorrect. version 25.x / Adobe color managedAfter Effects (25.5) direct render to JPEG → OK (No issues)After Effects (25.5) direct render to mp4 → OK (No issues)Media Encoder (25.5) direct render to JPEG → ISSUE: Colors are incorrect.Media Encoder (25.5)

This is a problem I never used to get, but on 2025 and26 if I leave AE open for more than 20 mins without cleaning my cache, apparently even the most basic of comps will decide it needs all 128gb of ram on my machine and I get this dialogue box that takes literally 150+ presses to dismiss. This is insane. At least make it so that the pop up gives me the option to clear cache or can be dismissed without machine my enter key for 2 mins.   AMD 5950, 4090, 128gb ram, windows 10, AE 25/26 all versions 

The new tools are promising, but not very intuitive. With the old root brush double clicking allowed the painting to b started immediately, but with the new tools that is not always the case. This causes a lot of confusing clicking and double clicking, opening and closing panels. Please make a clear UI for the object selection / root environment. When a footage layer is selected, choosing one of the tools should open a panel where the rotoscoping can be done.

Issue:After Effects crashes and displays the error message:"After Effects can’t continue: Encountered a GPU or graphics driver issue."This does not happen immediately on launch, but rather after opening a project and working on it for a few moments.Steps to reproduce:1. Open an existing After Effects project.2. Begin interacting with layers — for example: moving a layer, applying an effect, or previewing.3. The preview screen suddenly turns black.4. After a second or two, the error message appears and AE shuts down.Steps already taken (none resolved the issue):1. Clean installation of the latest NVIDIA driver for GTX 1650 SUPER (using “Clean Installation” option).2. GPU tested under full load with FurMark — stable temperatures, no crashes.3. GPU acceleration disabled (Mercury Software Only) — issue persists.4. Ran Windows Memory Diagnostic — no errors.5. Deleted disk cache and user preferences.6. Clean reinstallation of After Effects via Creative Cloud.7. Ran sfc /scannow — no issues f

Used Materials are still listed in the Project Panel when only ‘Unused’ assets should be listed.Type “Unused” in the Project Panel It still comes up even though it’s “Used 2 times”This bug exists in the latest update as well as the Beta

If you're experiencing a problem with After Effects, we want to hear from you! We'd also like to know if you've found errors or omissions in our documentation.   The most critical information in a problem report is how to reproduce the issue. It is challenging for us to address a problem we cannot replicate. Please provide detailed steps for us to follow to observe the problem you're encountering.   Use the template below to provide us with information:  Issue - A short description of the problem.  Steps to reproduce - A numbered list of the exact steps needed to reproduce the problem.  Expected result - What should happen after completing the last step. Actual result -  What actually occurred after the previous step Screen recording – If you think it might be helpful, include a recording of your screen, showing the issue.    Adobe After Effects version - FAQ: How to find the exact version o

Hello, I have a recurring issue: it involves create and animate an environment light layer with shadows enabled and even more when it has keyframes in a 3D scene. I’m unable to export a composition that uses the environment light. And when my composition has more than five layers, I can’t create an environment light layer with shadows enabled. After Effects crashes. How can I fix this?

Added a master property control to the a threshold effect Level Value.Did not work at all with the project in 16 bit. Values were all over the place.Kind of works with the project in 32 bit, but the slider doesn’t work properly, neither does entering values manually.See attached video to see the janky behavior.