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niklas_0429
Participant
November 15, 2024

AE to 25.01 - unable to launch

  • November 15, 2024
  • 1 reply
  • 236 views

Unfortunately, Adobe After Effects no longer starts after the last update. I have already tried to solve the problem by restarting the PC, but without success.

 

System information:

  • Processor: Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz (3.19 GHz)
  • RAM: 16.0 GB (15.8 GB usable)
  • Operating system: Windows 10 Enterprise Version 22H2 (64-bit)
  • NVIDIA GeForce GTX 1050Ti
  • 512GB SSD

 

Could you please check what could be the reason?

Many thanks in advance for your support!

 

 

This topic has been closed for replies.

1 reply

J
Community Manager
Jessica McMillanCommunity Manager
Community Manager
November 15, 2024

Hello @niklas_0429,

I moved your issue to a new thread as the other one you responded to seems to be a crash related with old projects upgrading to 25.0.1.

Trend Micro:
Do you have Trend Micro installed? If so, please try uninstalling it to see if that resolves the issue.

If you do not have Trend Micro, could you generate a log file for us?

  1. Start AE
  2. Help Menu => Enable Logging
  3. Restart AE
  4. Click through any errors.
  5. Help Menu => Reveal Logging Files...
  6. Find the "After Effects Log.txt" file and copy/paste the content back to this forum thread.

 

The log file generally contains your e-mail address due to connecting with teams. You may want to scrub the log of that before hitting send, otherwise we will look through it as well and remove identifing information.

All the best,
Jessica
AE Engineering

All the best,Jessica McMillan - AE Engineering
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