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Inspiring
May 14, 2025
Needs More Info

Ae won't open

After effects will not open.

 

My device meets the requirments to use After effects and all of the other adobe apps I have work fine e.g illustrator,photoshop,Premier pro but one day after effects stopped working. This was nearly 2 months ago

 

The splash screen will load then disapper or The splash screen will glitch and not allow me to close it meaning I have to use task manager to close it - photo of the second outcome attached.

 

It gives me options to start in safe mode or reset prefernces but none of these options work and I do not have any plugins installed 

 

I have repeatedly uninstalled and reinstalled and even updated to the latest version v25.2.2 However even switching to older versions does not work.

 

Here are my system specs - 

Processor 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz 2.80 GHz
Installed RAM 20.0 GB (19.8 GB usable)
System type 64-bit operating system, x64-based processor

 

I have even tried the Beta AE but it still will not work

 

I have tried both opening from the icon, opening via project files and opening through creative clous. I never had a problem opening after effects before and had used it many times. Creative cloud says it works on this device. I have even tried unsyncing all my extra fonts.

 

I do not have trend micro anti virus installed

 

Does anyone have any suggestions on How to fix this I urgently need to use AE?

 

3 replies

h_0621Author
Inspiring
May 14, 2025

Hello I have removed all the third-party fonts from the Windows Fonts folder and directly from creative cloud when testing before. Here is the screenshot of where it crashes on both Ae beta and Ae 2025. I haven't had any errorr messages only when I open the app it says either The last session was run on safe mode even though it never actualy opens just shuts or frezzes or The last session crashed.

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nishu_kush
Legend
May 14, 2025

Changing the status to Needs More Info.

 

Thanks,

Nishu

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nishu_kush
Legend
May 14, 2025

Hi h_0621,

 

Sorry to hear about the crash. Are there any error messages or crash reports? If yes, please share. A screenshot of the last loading module on the splash screen may help. I recommend temporarily removing all the third-party fonts from the Windows Fonts folder for testing.

Let us know.

 


Thanks,
Nishu

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