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Participant
Aug 4, 2023 6:20 AM UTC
Open for Voting

After Effects 2023 Error Message "Mercury 3D is not supported by the current hardware"

I have uploaded the error message.
Please advise us on which type of hardware we have to update.

23 replies

Participant
Mar 28, 2024 1:48 PM UTC

After effects is automatically close after clicking on once per session or never again can anyone help

 

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Sep 25, 2023 4:20 PM UTC

The only available builds are in CCD, but I don't think we keep the older Beta builds available. 

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Participant
Sep 24, 2023 1:45 PM UTC

Is there any chance that i could reinstall the old beta after effects version that worked without a dedicated gpu? Where can i find it?

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Sep 22, 2023 8:02 PM UTC

@Nikolaus26426854ck4a Native 3D model import now requires a dedicated GPU with 4GBs of VRAM available. So you can still use the rest of AE, but unsupported GPUs won't support the 3D model import and rendering. 

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Participant
Sep 22, 2023 6:25 PM UTC

I have the same problem, does it mean that it´s not possible anymore to use the integrated gpu (intel iris) to import 

3d files? It worked fine before, until i did an update of After effects beta. Unfortunatly i can´t find the older version to reinstall it.

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Participant
Sep 21, 2023 11:10 PM UTC

okay, thank you

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Sep 21, 2023 11:08 PM UTC

No, mostly because internally we aren't 100% sure when we'll be done. The rest of AE will continue to work, but the 3D workspace/Advanced 3D engine just won't be accessible if the GPU can't support it.

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Participant
Sep 21, 2023 11:04 PM UTC

do you know when the new 3d workspace will be released?

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Sep 21, 2023 11:02 PM UTC

It's a valid message, however it should only be showing up in Beta builds right now. Unfortunately the dialog is currently exposed in 23.6. So you can ignore for now, but if you want to use the new 3D Workspace that's in beta or in the non-beta when it releases, you'll need to upgrade your GPU.

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Participant
Sep 21, 2023 10:40 PM UTC

this is also an issue for me and i dont know whats causing it what do i do?

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