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Participant
Aug 4, 2023 6:20 AM UTC
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After Effects 2023 Error Message "Mercury 3D is not supported by the current hardware"

I have uploaded the error message.
Please advise us on which type of hardware we have to update.

23 replies

Mylenium
Legend
Aug 4, 2023 6:38 AM UTC

Without any info about your system, in particular your current graphics hardware, nobody can tell you what needs to be adjusted or updated. You need to be much more specific.

 

Mylenium 

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Participant
Aug 4, 2023 6:47 AM UTC

Processor: 11th Gen Intel(R) Core(TM) i7-11700K @ 3.60GHz 3.60 GHz

Installed RAM: 64.0 GB (63.9 GB usable)

Display Adapter: NVIDIA QUADRO K620

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