After effects keeps crashing on me. Attached are the screenshots. It is saying that "knoll light factory" plugin is not supported. I've deleted those files and I'm still getting this error. Please help. I've tried uninstalling, resetting preferences, and starting in safe mode. Nothing is working.
The log indicates a crash with Drop Shadow. We are looking into it to see why, but you could try Disabling Drop Shadow (Effects Menu => Manage Effects... => Turn off Third-Party effects only => Find Drop Shadow and Disable it) then restart AE and see if you can open your project again.