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Participant
March 20, 2025

After Effects 2025 Stuck on Launch Screen ...AGAIN!!

  • March 20, 2025
  • 2 replies
  • 350 views

Hello Community, 
After Effects is yet again getting stuck on the Launch/Splash Screen after ''Initializing MediaCore".

I'm running AE 2025, but this exact bug has happened with previous versions. 

  • I have uninstalled and reinstalled AE
  • I have reset prefs
  • started in safe mode
  • disabled plugins
  • I do NOT have norton or any other antivirus installed.
  • It is not a firewall issue.
  • It is not a connection issue. I have gig speed internet 
  • I have updated nvidia drivers and I have also tried rolling back nvidia drivers
  • I have rolled back to a different version of AE. Nothing works!!! There is no crash log because i have to force quit the app. 


The only thing that does work is to reformat the machine but that is not a viable option and i am not doing that again.  

@Adobe we pay too much money for a creative cloud licesnse for this to keep happening, this is unacceptable! We need a definitive solution for this issue. I see this same issue throughout the community with no clear and concise solution. What is going on? 

I and the community have encountered this bug multiple times without any clear way to solve it. 

Please, please, help! 

-----
System Specs
Windows 11 Pro
AMD Ryzen Threadripper PRO 5975WX 32-Cores 3.60 GHz

256 GB
2x Nvidia 3090 ti 

2 replies

Participant
March 28, 2025

any advice on this issue would be greatly appreciated

Kevin-Monahan
Community Manager
Community Manager
March 20, 2025

Moved to the Bugs forum.

 

Thanks,
Kevin

 

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio