Legend

After Effects 23.6 can't continue: internal structure inconsistency (g) ( 25 :: 2 ) macOS Sonoma

Forum|Forum|2 years ago
September 16, 2023
62 replies
35621 views

After Effects froze my whole computer tonight. I did a force restart and when I came back up, I was greeted with these 3 errors (see attached screenshots) and After Effects refused to open. Errors:

After Effects can't continue: internal structure inconsistency (g) ( 25 :: 2 )
After Effects error: globals unborn. ( 21 :: 3 )
After Effects can't continue: unexpected failure during application startup

I uninstalled AE then reinstalled it. Errors persisted. I used CC cleaner. Errors persisted. I can't get back into normal AE 23.6. Please help!!!! Mac OS Sonoma 14.0, 64gb ram.

update 10/15/23 this is the 3rd time in a 1-2 week span that AE has crashed on me and now i cant get back in again becaus of global unborns. I cleared the contents of the preferences folder and the media core folder. Then tried to open AE. The 3 errors persisted and AE wouldn't open. So I went to adobe live chat. the minute they remoted in, I could open AE again. But the minute I ended the live remote, I couldnt get into AE and the 3 errors persisted again. It defied logic. Another operator remoted in and uninstalled creative cloud and reinstalled and the 3 errors still persisted (media core folder was empty). He couldnt figure it out and asked if a senior tech could call me back tomorrow. I said no, please we need to fix this tonight. He ended up going to the application on the desktop, right click on AE, "show package contents", go into Contents -> MacOs -> and within that folder is a 106kb file called "after Effects" and he opened it with terminal and then AE opened.

Title edited by Mod.

why did the mod change the title of my post? this has nothing to do with cant continue? this has to do with AE crashing and not reopening. Anyway: folks dont freak out, go to adobe live chat (https://helpx.adobe.com/contact.html) and ask them to remote in and fix it for you. you'll see them go to activity monitor in apple and force quit out of all the adobe activity. then they'll probably uninstall , and remove your preferences and remove your plugins from media core.

Crash

Show previous replies

rachelcenterAuthor

Legend

I was pretty convinced that my computer is showing early signs of hard drive failure. especially with all these unexplained adobe issues. I even saw one disk utility warning that apple phone support claimed was an early sign. So I wiped the computer. took it to an apple specialist who ran hard drive diagnostics on it and couldnt find any signs of hard drive failure.

A

Aleksia_V

Participant

I do get crash reports but I have never looked to see if i had any information on the OS. Is there a way to access past crashes?

J

jenkmeister17177426

@Aleksia_V Full computer crashes are generally related to hardware failing or at least hardware being pushed to its limits. Normally when a Mac crashes like that, it'll bring some crash information after it's been restarted which might give some insight into the issue (kernel panic, hardware failure, etc.). Do you get any information from the OS?

A

Aleksia_V

Participant

I have had the same issue for the past 3 weeks. When i work on a project, on after effects, my computer screen will just freeze and my computer crashes entirely. Ive spoken to three different adobe agents about the matter and each one of them has modified the accessibility and permission settings in my computer, to no avail. I was working on 23.6 and thought that updating it to 24 would help the situation, but it crashed my computer again.

I am aware of the changes made by apple with its new MacOS, but is there another reason why, even after changing the permission settings, it keeps crashing my entire computer?

J

jenkmeister17177426

@diaso21321302f7v1 Only AE 24.* has been tested for MacOS 14. There will not be support for older versions of AE on MacOS 14.

andrewl77757162

Participant

This worked for me, for now.

D

diaso21321302f7v1

Participant

aleg_redcats

Participant

right click on AE, "show package contents", go into Contents -> MacOs -> and within that folder is a 106kb file called "after Effects" and he opened it with terminal and then AE opened.

Really works - Thanks