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supahfox
Known Participant
Sep 25, 2023 6:14 AM UTC
Needs More Info

After Effects 23.6 crashes on startup

So I've tried to:

  • Open an .aep file

  • Downgrade GPU driver version (I have an Nvidia Geforce RTX 3060)

  • Disable Adobe Fonts
  • Delete Adobe CC entirely with CC Cleaner Tool
  • Delete old version files

How can I share the logs? I've sent them through crash reporter

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20 replies

Participant
Sep 27, 2023 8:27 PM UTC

I too am getting crashes even when opening an aep file, and the fix with the homescreen is unfortunately not helping. This issue just started for me yesterday, so hopefully it will be temporary.

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Community Manager
Sep 27, 2023 6:30 PM UTC

Hello @supahfox and others,

We are aware that some are experiencing a crash due to a new home screen that was rolled out last week. From another post:
"The issue is caused by an update to the Home Screen feature in AE. There is a fix rolling out. In the mean time, if you can open a project by double clicking the aep file to start AE, that will avoid the crash. Once into AE, if you go to Preferences -> Startup and Repair, and uncheck the Show Homescreen option, that should avoid the problem as well."

But in the case of @supahfox, you are attempting to open an aep and still encounter this issue so the homescreen might be at play, but something else is happening where you can not launch ae with an aep load. I am not seeing recent crashes in our system. 
I believe these directions for finding crash logs are still correct: Where to find Adobe crash logs on Windows 10 and MacOS - YouTube.

 

All the best,
Jessica

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Jessica McMillan - AE Engineering
Sep 27, 2023 3:10 AM UTC

estou com esse problema também 

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Participant
Sep 27, 2023 2:12 AM UTC

I just started having this same issue, starting today. 

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supahfox
supahfoxAuthor
Known Participant
Sep 25, 2023 9:55 PM UTC

Actually it's crashing since installing

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supahfox
supahfoxAuthor
Known Participant
Sep 25, 2023 8:58 PM UTC

Hi, I've sent the crash log again

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supahfox
supahfoxAuthor
Known Participant
Sep 25, 2023 8:17 PM UTC

Both cases

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Community Manager
Sep 25, 2023 3:54 PM UTC

Hello @supahfox 

On this - I don't see any recent crashes if we have the right e-mail for you. You could message it to me, but I think we have the right one as it tracks with your previous crashing issue. 

Are you always opening AE by opening an aep or are you opening the application directly?

All the best,
Jessica
AE Engineering

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Jessica McMillan - AE Engineering
Community Manager
Sep 25, 2023 3:06 PM UTC

Hello @supahfox,

Thanks for taking the time to post here to allow us to help you. I am reaching out internally to @Douglas_Waterfall since he helped in your previous crash issue and likely has your e-mail so we can look for your crash logs. Please don't post your e-mail publicly in these forums.

Has 23.6 ever loaded for you or has it always crashed on startup since installing? This might help us determine where the issue originates. 

All the best,
Jessica
AE Engineering

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Jessica McMillan - AE Engineering
supahfox
supahfoxAuthor
Known Participant
Sep 25, 2023 6:24 AM UTC

Also I've tried to downgrade AE version and use safe mode

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