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cornev44545690
Participating Frequently
August 22, 2023

After Effects constantly crashing, running out of memory and freezing my pc

  • August 22, 2023
  • 10 replies
  • 830 views

I've been using After Effects for years without any major issues, but the recent updates have only caused issues. I'm unable to preview a simple 2min timeline without After Effects sucking up all my memory, and prompting memory usage warnings. I have 32Gb of RAM installed, with a RTX 3060, which should be, and has been until recently, more than enough to smoothly run an AE project.

 

Please provide fixes for this, because I'm not the only one having these issues.

I have "Cache frames when idle" disabled, and every ten seconds I purge memory and disk cache. This is extremely annoying, and given the price of the product, completely unacceptable.

    10 replies

    C
    Clever_self1023
    Participant
    June 10, 2025

    having the same issues! 

    is this issue resolved? 

    C
    cornev44545690Author
    Participating Frequently
    January 25, 2024

    Same thing, with the new Beta build. Seriously man, this is my livelihood, I can't keep paying for software that doesn't work. How are you not able to help me?

      J
      Community Manager
      jenkmeister17177426Community Manager
      January 20, 2024

      We have done some work for better memory usage in the current AE Beta builds. If you're able to install a beta build from Creative Cloud Desktop, you may find less memory warnings and things returning back to working for you. 

        C
        cornev44545690Author
        Participating Frequently
        January 5, 2024

        Any feedback Jenkmeister? I'm at my wit's end here

          C
          cornev44545690Author
          Participating Frequently
          December 23, 2023

          Thank you for the assistance, my GPU drivers are up to date, still no luck. I've added the log file to the GDrive folder, the text was too long to post here. Thanks

            J
            Community Manager
            jenkmeister17177426Community Manager
            December 22, 2023

            Thanks for the project. I downloaded and opened it and couldn't reproduce the issue on preview or export using AE 24.1: 

             

            The second render is mine vs. yours that came in the project.

             

            I'm inclined to think this may be a GPU driver issue, so please do upgrade that if you haven't recently. 

             

            In terms of other next steps, can you collect a log file for me please? 

             

            1. Help -> Enable Logging

            2. Restart AE

            3. Reproduce the issue

            4. Help -> Reveal Logging Files...

            5. Find the "After Effects Log.txt" file and paste the contents of that back to this forum. 

             

            Thanks.

              C
              cornev44545690Author
              Participating Frequently
              December 22, 2023

              Hi, this happens with any project, no matter how small. I just recreated the issue with stock footage, here is the link. The render stopped at 85%, and I got the out of memory prompt, asking for an additional 38gb of memory. https://drive.google.com/drive/folders/1H93oSdWvAM5jkpg9pC8WzGHRPKKxZE-O?usp=sharing 

                J
                Community Manager
                jenkmeister17177426Community Manager
                December 21, 2023

                Any chance you can share the project with us to see if we can reproduce the issue?

                  C
                  cornev44545690Author
                  Participating Frequently
                  December 21, 2023

                  I have no plugins installed, I just run vanilla AE. It happens on any project -a simple 1080p video with 2 layers that blend (straight forward opacity keys, 8 second video) also gives me an out of memory prompt. I'm out of ideas on how to solve this.

                    J
                    Community Manager
                    jenkmeister17177426Community Manager
                    August 22, 2023

                    Is this happening on a specific project, or with specific plugins being used? There isn't likely a single cause of this problem, other than AE is much more strict now only using the memory allocated to it. 

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