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Mohamed24672447773r
Participating Frequently
Apr 3, 2024 10:51 AM UTC
Needs More Info

After effects crashes only with 2 of my 10 projects. They used to work fine.

I didn't even do any additional work on said files, AE works perfectly with my other (larger in size) projects. I tried everything from copying to renaming to importing to new projects, I disabled all fonts.


The projects opens and some compositions open up (while on caps lock) but other comps just crash the whole thing. This is months of work so I need a fix hahaha.

 

Sent crash reports with email ID, please help X(

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    7 replies

    Mohamed24672447773rAuthor
    Participating Frequently
    Apr 14, 2024 11:27 AM UTC

    No, I use my secondary email address (that is listed in my adobe account)

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    Community Manager
    jenkmeister17177426Community Manager
    Apr 9, 2024 3:24 PM UTC

    Did you submit with the same email address used for these forums? 

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    Mohamed24672447773rAuthor
    Participating Frequently
    Apr 9, 2024 12:32 PM UTC

    Any news? I still haven't gotten any responses to my crash report (I sent it more than a week ago) . Also, I checked and I have AE 23.6.5. Still not running though

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    Mohamed24672447773rAuthor
    Participating Frequently
    Apr 4, 2024 9:02 AM UTC

    Hello! I guess that's good news! I've already done what you proposed yesterday and used one of the emails associated with my account. You'll find that I did that for both projects. However, I didn't add too much info in the feedback section!

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    Community Manager
    jenkmeister17177426Community Manager
    Apr 3, 2024 3:45 PM UTC

    I was able to open and render both projects and all comps on AE 24.3 and AE 23.6.5

     

    Can you reproduce the crash and when the crash dialog appears, enter your email address and any details in the detail section and submit the report. We should be able to look up the crash on the backend and see what's going on.

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    Mohamed24672447773rAuthor
    Participating Frequently
    Apr 3, 2024 3:16 PM UTC

    I've uploaded both project files on this drive: https://drive.google.com/drive/folders/1KCgOCetGraQkTuUhY7uZhg4zVXL0ohwN?usp=sharing I am kinda desperate at this point so if anyone has the time to help would be great!

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    Mohamed24672447773rAuthor
    Participating Frequently
    Apr 3, 2024 11:04 AM UTC

     

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