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13 replies

Participating Frequently
November 6, 2024

its happening for all videos

 

nishu_kush
Legend
November 6, 2024

I’m sorry to hear you’re experiencing this issue! Could you let us know the format or codec of your footage? Is this happening with all your media files or just a specific one? If possible, could you share one of the media files with us for testing? Feel free to send it via DM.

Please let us know if this helps or if you need further assistance.

 

Thanks,

Nishu

Participating Frequently
November 6, 2024

As soon as try rotobrush my after effects crashes. I am attaching a video for the same. I re installed AE last time so there wasnt any problem for few days and now its happening again. I cant work with rotobrush. firstly it was happening in AE 24 , so I updated to latest one...but its still the same. 
I have also tried in Safe mode but the problem persists. Please help me out asap. I am stuck I have a lot of work to do.

My AE version - After effects 25 ( I am paying for this, its not a crack)
Laptop - Legion 5, intel i5 10500H, RTX 3050 4 GB, 24 GB RAM

nishu_kush
Legend
November 6, 2024

Merging this thread.

 

Best,

Nishu

MarekMularczyk
Community Expert
Community Expert
November 6, 2024

Have you tried resetting After Effects preferences?

  

Adobe Community ExpertAdobe Certified Professional
Participant
November 6, 2024
Yes