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Participant
August 29, 2025

After effects crashing on open

  • August 29, 2025
  • 2 replies
  • 96 views

I have had After Effects for months and never had an issue with it. For some reason, when I booted it up today, it opens then crashes immediately. I then recieve this error message:

Process: AfterFX.exe [20632]
Product Version: 17.5.0.40
File Version: 17.5.0.40
Code Type: x64
Parent Process: explorer.exe [5468]


Date/Time: 2025-08-29 14:30:04 GMT Summer Time
OS Version: 10.0.26100.4768


Time Awake Since Boot: 94 seconds


Crashed thread: 55 [23032] THREAD_PRIORITY_NORMAL


Exception Code: EXCEPTION_ACCESS_VIOLATION
Exception Parameters: Access violation reading location 0x00007ffd4c956458
Exception Message: 3221225477 The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

 

I'm not techcnical, so I have no idea what this means. I really need help as I have many projects to finish. I have tried updating my drivers but nothing has worked. I have not tampered with the files, they've been untouched for ages.

 

Thank you!

2 replies

Jenkmeister
August 29, 2025

AE 17.5 has not been supported for at least 4 years now. Please upgrade to 25.4 or above for any official support.

Participant
August 29, 2025

Same here. I login and it says error 404