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Thiago Guimarães
Participating Frequently
June 18, 2024

After Effects Freezes after some time with error: "Direct2D Drawbot Error. HRESULT:-2005270523"

  • June 18, 2024
  • 159 replies
  • 53122 views

I can't say for sure, but after two or three more recent versions of AE Beta I started to get a random error, after working for a few minutes the whole computer crashes and then this Direct2D Drawbot Error box. HRESULT:-2005270523 appears, but I can't close it, it keeps reopening endlessly and then I have to force close the program.

 

I've been using AE Beta since they redid the interface, it's just become another program! It's very fluid and enjoyable. I'm not using to use the retail version because he not received the interface update., but I can say that the problem is in the beta, because when i use the reail version there is no issue i don't have any errors or freezes.

 

Here's a picture of the error I get when I close.

 

 

AE Beta V24.6.0 b23

Windows 11, i7 9750H, GTX 1660TI 6GB, 32gb de RAM, 512gb SSD.

Driver Nvidea Studio  555.99.


159 replies

Participant
December 7, 2024
 HRESULT:-2005270523
I have updated the latest graphics card driver, but this problem still occurs.
GPU 2060S
JohnColombo17100380
Community Manager
Community Manager
December 7, 2024

Hi all,

We've identified the HRESULT:-2005270523 error as DXGI_ERROR_DEVICE_REMOVED, which occurs when the GPU device has been removed, potentially as a result of a driver crash. Updating GPU drivers is typically prescribed as the best fix, so please give that a try and let us know if the error continues to occur.

@Thiago Guimarães The 555.99 driver is from last June, so there may be a more recent one available.

 

If updating your GPU drivers does not stop the error from occuring, please let us know the version you've updated to and what GPU you are using (if you haven't let us know already).

 

Thank you for any info you can provide as continue to investiate,

- John, After Effects Engineering Team 

Bastiaan van Benthem
Participant
December 7, 2024

Same problem here.. 

Participant
December 6, 2024

I am having this same error....It pops up with I try to edit text in a brand new comp.

Participant
December 5, 2024

I have the same error rightnow, i can't even use after effects. It always crash when i'm switching to browser or outside AE. Please fix this ASAP

JohnColombo17100380
Community Manager
Community Manager
December 5, 2024

Thank you reporting that you're seeing this error as well, @âniag15099062@Equinox_2311, and @ConstantinMaier. My suspicion is that it is potentially third-party panels which might be drawing UI in a way not supported in the updated interface. Does closing all third-party panels fix the issue for any of you?

 

Thanks for any additional info,

- John, After Effects Engineering Team 

ConstantinMaier
Inspiring
December 5, 2024

Ever since updating to AE 2025, I frequently (about every hour or more) get this error:

 

It's not even that I'm doing anything and the error appears. I can simply just start up AE, load a project and AE crashes immediately.

 

I'm on AE 25.1. 3rd party tools in my interface are KeenTools, rd_GimmePropPath and Workflower.

 

Other specs:

Edition Windows 11 Pro
Version 23H2
OS build 22631.4460

Processor AMD Ryzen 9 5900X 12-Core Processor 3.70 GHz
Installed RAM 64.0 GB

NVIDIA GeForce RTX 2060 SUPER

Participant
November 22, 2024

I have had the same issue just now. I installed a new font to use for a university project and now every time I scroll anywhere near that font in the font-selection the Direct2D Drawbot error comes up

âniag15099062
Participant
November 21, 2024

I had the same error with the 2025 version...

Participating Frequently
November 19, 2024

It's OK now in the new version, no more error.

The only error I have is with some plugins (I don't know, maybe Stardust and Shadow Studio 3), and when I quit After Effects or I click on another software, After Effects froze and then it makes a black screen. I force quit After effects, and then 10 seconds after, my screens blink and it's go back to normal.

Did you see that problem already?