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dlsaep
Participant
August 2, 2026

After effects Keeps closing on its own

  • August 2, 2026
  • 4 replies
  • 90 views

Hello. So I've been using after effects for about 4 months and had no issues while using it. But now, after about 2 minutes of opening it, it says if i want to save or don't save my file. I find this confusing because I didn't even close the window it shuts down by itself. I've even tried re-installing the plugins, clearing my memory and disk cache and now I'm looking at updating or re-installing after effects. I'm using After Effects 2025.0. My specs are 16GB of RAM, an AMD Radeon graphics card. If you can respond back with a solution that will be great.

    4 replies

    iaminabar
    Participant
    August 3, 2026

    Get this often, sounds similar to when my Creative Cloud desktop app gets “out of sync” or something weird. Signing out/back in on the Creative Cloud Desktop app to force a refresh/reinstall of Desktop usually tricks it into updating the app

    Community Expert
    August 3, 2026

    We can try something easy first and try resetting preferences: Press Ctrl + Alt + Shift (Windows) or Command + Option + Shift (Mac OS) while launching After Effects. You can release the keys when you see the Startup Repair Options dialogue box.

    dlsaep
    dlsaepAuthor
    Participant
    August 9, 2026

    It still shuts down by itself after importing a file. sorry for the late response

    Nishu Kushwaha
    Community Manager
    Community Manager
    August 11, 2026

    Thanks for the update.

     A few things worth checking:

    1. Does it happen with all files, or specific ones? Is it happening with new projects?
    3. Have you updated AE from 2025.0 to the latest 25.x (25.6.6) or 26.x yet? The version you're on is quite old.
    4. When AE crashes, does the crash reporter appear? If yes, please include your email address before submitting.

    Let us know.

     

    Thanks,

    Nishu