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February 3, 2026

After Effects keeps crashing

  • February 3, 2026
  • 5 replies
  • 347 views

This is my first time posting so I hope I am putting this in the correct place. I have recently installed After Effects and it keeps crashing after only a few minutes use. I get a different message come up every time. But it always says a crash is in process and the last logged message was:

Then I’ve had these various things come up;

<AnywhereLocalClient>

 BEE_ThreadedRenderUpdateQueue:: followed by a lot of 0000 etc 

<RenderTaskManager> <5> Multithreaded render report

<GPUFoundation>

 

I am using a Razor Blade 15

12th Gen Intel(R) Core(TM) i7-12800H (2.40 GHz)

16.0 GB RAM

RTX 3060

 

I have tried updating my graphics drivers, I have updated my BIOS, I have Disabled Multi-Frame Rendering. I would appreciate any help you can offer. 

I believe this is the latest error log;

 

[2026-02-03_12-11-20][10400][Info] [general] Instead of the WebView2 runtime in the system, UXP will use the WebView2 runtime in the folder: C:\Program Files\Common Files\Adobe\Microsoft\EdgeWebView
[2026-02-03_12-11-20][10400][Warn] [general] Please set UserInfoController::initialize() before app initialization.
[2026-02-03_12-11-20][10400][Warn] [general] Please set UserInfoController::initialize() before app initialization.
[2026-02-03_12-11-20][10400][Info] [general] Plugin com.adobe.substance-3d.viewer.ps : [v4] Using Default Value for Icon species
[2026-02-03_12-11-20][10400][Info] [general] Plugin com.adobe.substance-3d.viewer.ps : [v4] Using Default Value for Icon species
[2026-02-03_12-11-20][10400][Error] [general] Plugin com.adobe.substance-3d.viewer.ps : Expected 'host.app' to be aftereffects
[2026-02-03_12-11-20][10400][Error] [general] Failed to parse the manifest.json file.
[2026-02-03_12-11-20][10400][Warn] [general] Please set UserInfoController::initialize() before app initialization.
[2026-02-03_12-11-20][10400][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2026-02-03_12-11-20][10400][Warn] [general] Please set UserInfoController::initialize() before app initialization.
[2026-02-03_12-11-20][10400][Info] [general] analyticsTracker_ is being accessed without setting
[2026-02-03_12-11-20][30404][Info] [general] analyticsTracker_ is being accessed without setting
[2026-02-03_12-11-20][30404][Warn] [console] The provided component class (ee) 
                has already been declared as an observer component.
[2026-02-03_12-11-20][30404][Warn] [console] The provided component class (Oe) 
                has already been declared as an observer component.
[2026-02-03_12-11-20][30404][Warn] [console] The provided component class (F) 
                has already been declared as an observer component.
[2026-02-03_12-11-20][30404][Warn] [console] The provided component class (ae) 
                has already been declared as an observer component.
[2026-02-03_12-11-20][30404][Warn] [console] The provided component class (le) 
                has already been declared as an observer component.
[2026-02-03_12-11-20][30404][Warn] [console] The provided component class (de) 
                has already been declared as an observer component.
[2026-02-03_12-11-20][30404][Warn] [console] The provided component class (ve) 
                has already been declared as an observer component.
[2026-02-03_12-11-20][30404][Warn] [console] The provided component class (Ae) 
                has already been declared as an observer component.
[2026-02-03_12-11-20][30404][Warn] [console] The provided component class ($) 
                has already been declared as an observer component.
[2026-02-03_12-11-20][30404][Warn] [console] The provided component class (ie) 
                has already been declared as an observer component.
[2026-02-03_12-11-20][30404][Default] [console] Tue, 03 Feb 2026 12:11:20 GMT [HS] [AnalyticsCacheController] Initializing Analytics Cache Controller. The cache will be kept for 72 hours and the current time slot is 491700
[2026-02-03_12-11-20][30404][Default] [console] Tue, 03 Feb 2026 12:11:20 GMT [HS] [AnalyticsCacheController] The maximum cache size is 1048576 bytes and the maximum batch size is 30
[2026-02-03_12-11-20][30404][Default] [console] Tue, 03 Feb 2026 12:11:20 GMT [HS] [AnalyticsCacheController] There are 0 cache keys in the local storage, with a total of 0 events
[2026-02-03_12-11-20][30404][Default] [console] Tue, 03 Feb 2026 12:11:20 GMT [HS] [AnalyticsCacheController] Flushing old cache keys. Current Time Slot:  491700
[2026-02-03_12-11-21][30404][Default] [console] Tue, 03 Feb 2026 12:11:21 GMT [HS] [MainStore] Internet connectivity: ONLINE
[2026-02-03_12-11-21][30404][Default] [console] Tue, 03 Feb 2026 12:11:21 GMT [HS] [Performance] 284 PERF - Start Screen Init start
[2026-02-03_12-11-21][30404][Default] [console] Tue, 03 Feb 2026 12:11:21 GMT [HS] [StartScreen] CCX Start v10.3.1.2
[2026-02-03_12-11-21][30404][Default] [console] Tue, 03 Feb 2026 12:11:21 GMT [HS] [StartScreen] [HostData] {
  "Product": "aftereffects",
  "Product ID": "AEFT",
  "Product Code": "AEFT",
  "BuildNumber": "4",
  "Version": "25.5",
  "Platform": "Windows"
}}
[2026-02-03_12-11-21][30404][Default] [console] Tue, 03 Feb 2026 12:11:21 GMT [HS] [Performance] 299 PERF - Sophia Init start
[2026-02-03_12-11-21][30404][Default] [console] Tue, 03 Feb 2026 12:11:21 GMT [HS] [Performance] 300 PERF - Ututs Init start
[2026-02-03_12-11-21][30404][Default] [console] Tue, 03 Feb 2026 12:11:21 GMT [HS] [Performance] log perf event: time: 9 message: Locale Init
[2026-02-03_12-11-21][30404][Error] [console] Tue, 03 Feb 2026 12:11:21 GMT [HS] [imsBridge] IMS config not set
[2026-02-03_12-11-21][30404][Default] [console] Tue, 03 Feb 2026 12:11:21 GMT [HS] [Performance] 310 PERF - Locale Init done: 9
[2026-02-03_12-11-21][30404][Default] [console] Tue, 03 Feb 2026 12:11:21 GMT [HS] [Performance] 312 PERF - IMS Init start
[2026-02-03_12-11-21][30404][Default] [console] Tue, 03 Feb 2026 12:11:21 GMT [HS] [Performance] 312 PERF - IMS.updateUserProfile start
[2026-02-03_12-11-21][30404][Default] [console] Tue, 03 Feb 2026 12:11:21 GMT [HS] [Performance] 313 PERF - MainStore Init start
[2026-02-03_12-11-21][30404][Warn] [general] Please set UserInfoController::initialize() before app initialization.
[2026-02-03_12-11-21][30404][Info] [general] analyticsTracker_ is being accessed without setting
[2026-02-03_12-11-21][30404][Default] [console] Tue, 03 Feb 2026 12:11:21 GMT [HS] [ExpressTemplatesImporter] Initialized plugin
[2026-02-03_12-11-21][30404][Default] [console] Tue, 03 Feb 2026 12:11:21 GMT [HS] [Performance] 358 PERF - Shared Settings Init start
[2026-02-03_12-11-21][30404][Default] [console] [UAB v2.18.0-17] sentry.io initialized...
[2026-02-03_12-11-21][30404][Error] [console] Tue, 03 Feb 2026 12:11:21 GMT [HS] [imsBridge] Error: Fetching NGL user profile failed due to: Cached LiecnseInfo is empty
[2026-02-03_12-11-21][30404][Error] [console] Tue, 03 Feb 2026 12:11:21 GMT [HS] [MainStore] Rendering default layout in fallback mode. Reason: Failed to update user profile: Fetching NGL user profile failed due to: Cached LiecnseInfo is empty
[2026-02-03_12-11-21][30404][Default] [console] Tue, 03 Feb 2026 12:11:21 GMT [HS] [LicenseChiclet] NGL: Showing no chiclet.
[2026-02-03_12-11-21][30404][Default] [console] Tue, 03 Feb 2026 12:11:21 GMT [HS] [Performance] log perf event: time: 301 message: MainStore Init
[2026-02-03_12-11-21][30404][Default] [console] Tue, 03 Feb 2026 12:11:21 GMT [HS] [Performance] 614 PERF - MainStore Init done: 301
[2026-02-03_12-11-21][30404][Default] [console] Tue, 03 Feb 2026 12:11:21 GMT [HS] [Performance] log perf event: time: 257 message: Shared Settings Init
[2026-02-03_12-11-21][30404][Default] [console] Tue, 03 Feb 2026 12:11:21 GMT [HS] [Performance] 615 PERF - Shared Settings Init done: 257
[2026-02-03_12-11-21][30404][Default] [console] Tue, 03 Feb 2026 12:11:21 GMT [HS] [Performance] log perf event: time: 304 message: IMS.updateUserProfile
[2026-02-03_12-11-21][30404][Default] [console] Tue, 03 Feb 2026 12:11:21 GMT [HS] [Performance] 616 PERF - IMS.updateUserProfile done: 304
[2026-02-03_12-11-21][30404][Error] [console] Tue, 03 Feb 2026 12:11:21 GMT [HS] [Ututs] Empty response from CCX Process
[2026-02-03_12-11-21][30404][Default] [console] Tue, 03 Feb 2026 12:11:21 GMT [HS] [Performance] log perf event: time: 321 message: Sophia Init
[2026-02-03_12-11-21][30404][Default] [console] Tue, 03 Feb 2026 12:11:21 GMT [HS] [Performance] 620 PERF - Sophia Init done: 321
[2026-02-03_12-11-21][30404][Default] [console] Tue, 03 Feb 2026 12:11:21 GMT [HS] [Performance] log perf event: time: 321 message: Ututs Init
[2026-02-03_12-11-21][30404][Default] [console] Tue, 03 Feb 2026 12:11:21 GMT [HS] [Performance] 621 PERF - Ututs Init done: 321
[2026-02-03_12-11-21][30404][Default] [console] Tue, 03 Feb 2026 12:11:21 GMT [HS] [Performance] 622 PERF - IMS.updateAccessToken start
[2026-02-03_12-11-21][30404][Default] [console] Tue, 03 Feb 2026 12:11:21 GMT [HS] [imsBridge] FRL user. No access token present
[2026-02-03_12-11-21][30404][Default] [console] Tue, 03 Feb 2026 12:11:21 GMT [HS] [Performance] log perf event: time: 1 message: IMS.updateAccessToken
[2026-02-03_12-11-21][30404][Default] [console] Tue, 03 Feb 2026 12:11:21 GMT [HS] [Performance] 623 PERF - IMS.updateAccessToken done: 1
[2026-02-03_12-11-21][30404][Default] [console] Tue, 03 Feb 2026 12:11:21 GMT [HS] [Performance] log perf event: time: 312 message: IMS Init
[2026-02-03_12-11-21][30404][Default] [console] Tue, 03 Feb 2026 12:11:21 GMT [HS] [Performance] 624 PERF - IMS Init done: 312
[2026-02-03_12-11-21][10400][Warn] [general] Could not read fonts file Could not read file File Path: C:\Program Files\Adobe\Adobe After Effects 2025\Support Files\AdobeCleanUX\AdobeCleanUX-It.otf C:\Program Files\Adobe\Adobe After Effects 2025\Support Files\AdobeCleanUX\AdobeCleanUX-It.otf
[2026-02-03_12-11-21][10400][Warn] [general] Could not read fonts file Could not read file File Path: C:\Program Files\Adobe\Adobe After Effects 2025\Support Files\AdobeCleanUX\AdobeCleanUX-Bold.otf C:\Program Files\Adobe\Adobe After Effects 2025\Support Files\AdobeCleanUX\AdobeCleanUX-Bold.otf
[2026-02-03_12-11-21][10400][Warn] [general] Could not read fonts file Could not read file File Path: C:\Program Files\Adobe\Adobe After Effects 2025\Support Files\AdobeCleanUX\AdobeCleanUX-BoldIt.otf C:\Program Files\Adobe\Adobe After Effects 2025\Support Files\AdobeCleanUX\AdobeCleanUX-BoldIt.otf
[2026-02-03_12-11-21][10400][Warn] [general] Could not read fonts file Could not read file File Path: C:\Program Files\Adobe\Adobe After Effects 2025\Support Files\AdobeCleanUX\AdobeCleanUX-Regular.otf C:\Program Files\Adobe\Adobe After Effects 2025\Support Files\AdobeCleanUX\AdobeCleanUX-Regular.otf
[2026-02-03_12-11-21][10400][Warn] [general] Could not read fonts file Could not read file File Path: C:\Program Files\Adobe\Adobe After Effects 2025\Support Files\AdobeCleanUX\AdobeCleanUX-BoldSemiCn.otf C:\Program Files\Adobe\Adobe After Effects 2025\Support Files\AdobeCleanUX\AdobeCleanUX-BoldSemiCn.otf
[2026-02-03_12-11-21][10400][Warn] [general] Could not read fonts file Could not read file File Path: C:\Program Files\Adobe\Adobe After Effects 2025\Support Files\AdobeCleanUX\AdobeCleanUX-BoldSemiCnIt.otf C:\Program Files\Adobe\Adobe After Effects 2025\Support Files\AdobeCleanUX\AdobeCleanUX-BoldSemiCnIt.otf
[2026-02-03_12-11-21][10400][Warn] [general] Could not read fonts file Could not read file File Path: C:\Program Files\Adobe\Adobe After Effects 2025\Support Files\AdobeCleanUX\AdobeCleanUX-Light.otf C:\Program Files\Adobe\Adobe After Effects 2025\Support Files\AdobeCleanUX\AdobeCleanUX-Light.otf
[2026-02-03_12-11-21][10400][Warn] [general] Could not read fonts file Could not read file File Path: C:\Program Files\Adobe\Adobe After Effects 2025\Support Files\AdobeCleanUX\AdobeCleanUX-LightIt.otf C:\Program Files\Adobe\Adobe After Effects 2025\Support Files\AdobeCleanUX\AdobeCleanUX-LightIt.otf
[2026-02-03_12-11-21][10400][Warn] [general] Could not read fonts file Could not read file File Path: C:\Program Files\Adobe\Adobe After Effects 2025\Support Files\AdobeCleanUX\AdobeCleanUX-SemiCn.otf C:\Program Files\Adobe\Adobe After Effects 2025\Support Files\AdobeCleanUX\AdobeCleanUX-SemiCn.otf
[2026-02-03_12-11-21][10400][Warn] [general] Could not read fonts file Could not read file File Path: C:\Program Files\Adobe\Adobe After Effects 2025\Support Files\AdobeCleanUX\AdobeCleanUX-SemiCnIt.otf C:\Program Files\Adobe\Adobe After Effects 2025\Support Files\AdobeCleanUX\AdobeCleanUX-SemiCnIt.otf
[2026-02-03_12-11-21][30404][Default] [console] Tue, 03 Feb 2026 12:11:21 GMT [HS] [LicenseChiclet] NGL: Showing no chiclet.
[2026-02-03_12-11-21][30404][Warn] [console] Tue, 03 Feb 2026 12:11:21 GMT [FMS] [fs] fs.pathExists(plugin:/debug.json) :: error checking the file: Error: Failed to invoke the stat. File Path: C:\Program Files\Common Files\Adobe\UXP\extensions\com.adobe.ccx.start-10.3.1\debug.json
[2026-02-03_12-11-21][30404][Default] [console] closeable true
[2026-02-03_12-11-21][30404][Warn] [console] Tue, 03 Feb 2026 12:11:21 GMT [HS] [FallbackComponent] User is regressing
[2026-02-03_12-11-21][30404][Default] [console] [Performance] Recents rendering 9713
[2026-02-03_12-11-21][30404][Default] [console] [mobx.trace] 'Ln.render()' tracing enabled
[2026-02-03_12-11-21][30404][Default] [console] [Recents#render] elements= 1 assets= 0
[2026-02-03_12-11-21][30404][Default] [console] Tue, 03 Feb 2026 12:11:21 GMT [HS] [Performance] 875 PERF - aftereffects - Recents are ready to render
[2026-02-03_12-11-21][30404][Default] [console] Tue, 03 Feb 2026 12:11:21 GMT [HS] [Drover] AEFT: Recent files provided. No. of items = 1
[2026-02-03_12-11-21][30404][Error] [console] [Hu-1] Failed to create/get SAMAssetContext: TypeError: window.cdoHost.getUserAccessTokenSync is not a function
[2026-02-03_12-11-21][30404][Error] [console] [Hu-1] Failed to create/get SAMAssetContext: TypeError: window.cdoHost.getUserAccessTokenSync is not a function
[2026-02-03_12-11-21][30404][Default] [console] Tue, 03 Feb 2026 12:11:21 GMT [HS] [Performance] log perf event: time: 879 message: UI Ready
[2026-02-03_12-11-21][30404][Default] [console] Tue, 03 Feb 2026 12:11:21 GMT [HS] [Performance] 879 PERF - UI Ready
[2026-02-03_12-11-21][30404][Warn] [console] Tue, 03 Feb 2026 12:11:21 GMT [HS] [StartIngestUtil] Analytics event missing Sophia data: {"surfaceId":"PES_FEATURES"}
[2026-02-03_12-11-21][30404][Warn] [console] Tue, 03 Feb 2026 12:11:21 GMT [HS] [StartIngestUtil] Analytics event missing Sophia data: {}
[2026-02-03_12-11-21][30404][Warn] [console] Tue, 03 Feb 2026 12:11:21 GMT [HS] [StartIngestUtil] Analytics event missing Sophia data: {}
[2026-02-03_12-11-21][30404][Default] [console] Tue, 03 Feb 2026 12:11:21 GMT [HS] [Drover] CCX-Start-Drover : Home screen visibility set to  visible without back button.
[2026-02-03_12-11-21][30404][Default] [console] Tue, 03 Feb 2026 12:11:21 GMT [HS] [LicenseChiclet] NGL: Showing no chiclet.
[2026-02-03_12-11-21][30404][Error] [console] Tue, 03 Feb 2026 12:11:21 GMT [HS] [Ututs] Empty response from CCX Process
[2026-02-03_12-11-21][30404][Default] [console] Tue, 03 Feb 2026 12:11:21 GMT [HS] [AvatarDataLoader] Avatar Loader: Get data using File Accessor.
[2026-02-03_12-11-21][30404][Error] [console] Tue, 03 Feb 2026 12:11:21 GMT [HS] [AvatarDataLoader] Unable to find user in <api.json>
[2026-02-03_12-11-21][30404][Warn] [console] Tue, 03 Feb 2026 12:11:21 GMT [HS] [AvatarDataLoader] Failed to fetch avatar data using File Accessor. Falling back to Vulcan fetch.
[2026-02-03_12-11-21][30404][Default] [console] Tue, 03 Feb 2026 12:11:21 GMT [HS] [Performance] log perf event: time: 916 message: Avatar Loader: Getting data using Vulcan fallback.
[2026-02-03_12-11-21][30404][Default] [console] Tue, 03 Feb 2026 12:11:21 GMT [HS] [Performance] 916 PERF - Avatar Loader: Getting data using Vulcan fallback.
[2026-02-03_12-11-21][30404][Default] [console] Tue, 03 Feb 2026 12:11:21 GMT [HS] [AvatarVulcanDataLoader] vulcan fetch avatar
[2026-02-03_12-11-21][30404][Default] [console] Tue, 03 Feb 2026 12:11:21 GMT [HS] [AvatarVulcanDataLoader] vulcan dispatch avatar request
[2026-02-03_12-11-21][30404][Default] [console] Tue, 03 Feb 2026 12:11:21 GMT [HS] [Performance] log perf event: time: 919 message: Interactive Ready
[2026-02-03_12-11-21][30404][Default] [console] Tue, 03 Feb 2026 12:11:21 GMT [HS] [Performance] 919 PERF - Interactive Ready
[2026-02-03_12-11-21][30404][Default] [console] Tue, 03 Feb 2026 12:11:21 GMT [HS] [Performance] log perf event: time: 636 message: Start Screen Init
[2026-02-03_12-11-21][30404][Default] [console] Tue, 03 Feb 2026 12:11:21 GMT [HS] [Performance] 920 PERF - Start Screen Init done: 636
[2026-02-03_12-11-21][30404][Default] [console] Tue, 03 Feb 2026 12:11:21 GMT [HS] [Performance] 927 PERF - Late Loads start
[2026-02-03_12-11-21][30404][Default] [console] Tue, 03 Feb 2026 12:11:21 GMT [HS] [AnalyticsIngestController] analytics.ingest processing life cycle events 1
[2026-02-03_12-11-21][30404][Default] [console] Tue, 03 Feb 2026 12:11:21 GMT [HS] [AnalyticsIngestController] analytics.ingest life cycle events processed
[2026-02-03_12-11-21][30404][Default] [console] Tue, 03 Feb 2026 12:11:21 GMT [HS] [UamFeatureController] Host does not support UAM
[2026-02-03_12-11-21][30404][Default] [console] [mobx.trace] 'Ln.render()' is invalidated due to a change in: 'Ln@682.recentsProps'
[2026-02-03_12-11-21][30404][Default] [console] [Performance] Recents rendering 9786
[2026-02-03_12-11-21][30404][Default] [console] [Recents#render] elements= 1 assets= 0
[2026-02-03_12-11-21][30404][Default] [console] Tue, 03 Feb 2026 12:11:21 GMT [HS] [Drover] Analytics enabled state changed to true
[2026-02-03_12-11-21][30404][Default] [console] Tue, 03 Feb 2026 12:11:21 GMT [HS] [AnalyticsIngestController] analytics.ingest changed (mode: prod) to: active
[2026-02-03_12-11-21][30404][Default] [console] Tue, 03 Feb 2026 12:11:21 GMT [HS] [AnalyticsIngestController] analytics.ingest is enabled, processing all cached events
[2026-02-03_12-11-21][30404][Default] [console] Tue, 03 Feb 2026 12:11:21 GMT [HS] [AnalyticsCacheController] Processing next local cache key: analytics_cache_hs-491700 with 21 events
[2026-02-03_12-11-21][30404][Default] [console] Tue, 03 Feb 2026 12:11:21 GMT [HS] [AnalyticsCacheController] There are currently 21 payloads in temp cache, will send a batch of size 21
[2026-02-03_12-11-21][30404][Default] [console] Tue, 03 Feb 2026 12:11:21 GMT [HS] [Performance] log perf event: time: 20 message: Late Loads
[2026-02-03_12-11-21][30404][Default] [console] Tue, 03 Feb 2026 12:11:21 GMT [HS] [Performance] 947 PERF - Late Loads done: 20
[2026-02-03_12-11-21][30404][Default] [console] Tue, 03 Feb 2026 12:11:21 GMT [HS] [Performance] log perf event: time: 948 message: All done
[2026-02-03_12-11-21][30404][Default] [console] Tue, 03 Feb 2026 12:11:21 GMT [HS] [Performance] 948 PERF - All done
[2026-02-03_12-11-21][30404][Error] [console] Tue, 03 Feb 2026 12:11:21 GMT [HS] [AvatarDataLoader] Failed to read data from file C:\Users\marti\AppData\Roaming\Adobe\CCX Welcome\avatar\api.json and wrote response in C:\Users\marti\AppData\Roaming\Adobe\CCX Welcome\avatar\clientLogs\AEFT-25-5-en_US-D5D1B7C85099459AA84F58019CECCC35.json Error: Unable to find user in <api.json>
[2026-02-03_12-11-21][30404][Default] [console] Tue, 03 Feb 2026 12:11:21 GMT [FMS] [Vulcan] [Vulcan] Attempted to launch CCXP but CCXP is already running.
[2026-02-03_12-11-21][30404][Default] [console] Tue, 03 Feb 2026 12:11:21 GMT [FMS] [Vulcan] [Vulcan] Dispatching message for CCXP
[2026-02-03_12-11-21][30404][Error] [console] Tue, 03 Feb 2026 12:11:21 GMT [HS] [AvatarVulcanDataLoader] Vulcan error  {"desc":"","message":"User Signed Out","code":"X_ERR_USER_SIGNEDOUT"}
[2026-02-03_12-11-22][30404][Default] [console] closeable true
[2026-02-03_12-11-22][30404][Default] [console] [mobx.trace] 'Ln.render()' is invalidated due to a change in: 'Ln@682.recentsProps'
[2026-02-03_12-11-22][30404][Default] [console] [Performance] Recents rendering 10138
[2026-02-03_12-11-22][30404][Default] [console] [Recents#render] elements= 1 assets= 0
[2026-02-03_12-11-22][30404][Default] [console] closeable true
[2026-02-03_12-11-25][30404][Default] [console] Tue, 03 Feb 2026 12:11:25 GMT [HS] [AvatarVulcanDataLoader] vulcan dispatch avatar request
[2026-02-03_12-11-25][30404][Default] [console] Tue, 03 Feb 2026 12:11:25 GMT [FMS] [Vulcan] [Vulcan] Attempted to launch CCXP but CCXP is already running.
[2026-02-03_12-11-25][30404][Default] [console] Tue, 03 Feb 2026 12:11:25 GMT [FMS] [Vulcan] [Vulcan] Dispatching message for CCXP
[2026-02-03_12-11-25][30404][Error] [console] Tue, 03 Feb 2026 12:11:25 GMT [HS] [AvatarVulcanDataLoader] Vulcan error  {"desc":"","message":"User Signed Out","code":"X_ERR_USER_SIGNEDOUT"}
[2026-02-03_12-11-29][30404][Default] [console] Tue, 03 Feb 2026 12:11:29 GMT [HS] [AvatarVulcanDataLoader] vulcan dispatch avatar request
[2026-02-03_12-11-29][30404][Default] [console] Tue, 03 Feb 2026 12:11:29 GMT [FMS] [Vulcan] [Vulcan] Attempted to launch CCXP but CCXP is already running.
[2026-02-03_12-11-29][30404][Default] [console] Tue, 03 Feb 2026 12:11:29 GMT [FMS] [Vulcan] [Vulcan] Dispatching message for CCXP
[2026-02-03_12-11-29][30404][Error] [console] Tue, 03 Feb 2026 12:11:29 GMT [HS] [AvatarVulcanDataLoader] Vulcan error  {"desc":"","message":"User Signed Out","code":"X_ERR_USER_SIGNEDOUT"}
[2026-02-03_12-11-31][30404][Error] [console] [Hu-1] Failed to create/get SAMAssetContext: SAM init timed out
[2026-02-03_12-11-31][30404][Error] [console] [Hu-1] Failed to create/get SAMAssetContext: SAM init timed out
[2026-02-03_12-11-31][30404][Default] [console] Tue, 03 Feb 2026 12:11:31 GMT [HS] [AnalyticsCacheController] Removed the latest batch (21 size) from the local cache key: analytics_cache_hs-491700
[2026-02-03_12-11-31][30404][Default] [console] Tue, 03 Feb 2026 12:11:31 GMT [HS] [AnalyticsCacheController] There are currently 2 payloads in temp cache, will send a batch of size 2
[2026-02-03_12-11-33][30404][Default] [console] Tue, 03 Feb 2026 12:11:33 GMT [HS] [AvatarVulcanDataLoader] vulcan dispatch avatar request
[2026-02-03_12-11-33][30404][Default] [console] Tue, 03 Feb 2026 12:11:33 GMT [FMS] [Vulcan] [Vulcan] Attempted to launch CCXP but CCXP is already running.
[2026-02-03_12-11-33][30404][Default] [console] Tue, 03 Feb 2026 12:11:33 GMT [FMS] [Vulcan] [Vulcan] Dispatching message for CCXP
[2026-02-03_12-11-33][30404][Error] [console] Tue, 03 Feb 2026 12:11:33 GMT [HS] [AvatarVulcanDataLoader] Vulcan error  {"desc":"","message":"User Signed Out","code":"X_ERR_USER_SIGNEDOUT"}
[2026-02-03_12-11-41][30404][Default] [console] Tue, 03 Feb 2026 12:11:41 GMT [HS] [AnalyticsCacheController] Clearing cache key: analytics_cache_hs-491700
[2026-02-03_12-11-41][30404][Default] [console] Tue, 03 Feb 2026 12:11:41 GMT [HS] [AnalyticsCacheController] No events in local cache, stopped processing it
[2026-02-03_12-12-29][30404][Default] [console] Tue, 03 Feb 2026 12:12:29 GMT [HS] [AnalyticsCacheController] No events in local cache, stopped processing it
[2026-02-03_12-12-29][30404][Default] [console] Tue, 03 Feb 2026 12:12:29 GMT [HS] [LicenseChiclet] NGL: Showing no chiclet.
[2026-02-03_12-12-29][30404][Error] [console] Tue, 03 Feb 2026 12:12:29 GMT [HS] [Ututs] Empty response from CCX Process
[2026-02-03_12-12-39][30404][Default] [console] Tue, 03 Feb 2026 12:12:39 GMT [HS] [AnalyticsCacheController] There are currently 1 payloads in temp cache, will send a batch of size 1
[2026-02-03_12-12-49][30404][Default] [console] Tue, 03 Feb 2026 12:12:49 GMT [HS] [AnalyticsCacheController] No events in local cache, stopped processing it
 

 

 

    5 replies

    axelj5676904
    Participating Frequently
    April 5, 2026

    Have the same problem.

    Nishu Kushwaha
    Community Manager
    Community Manager
    April 7, 2026

    Hi there,

     

    Sorry to hear about the issue. Could you share more details?

    • What are your system specifications (CPU, GPU, RAM, OS version)?
    • Are there any crash reports or error messages? Have you submitted a crash report?
    • Have you tried running After Effects in Safe Mode? Did you make a difference? 

    Looking forward to your response.

     

    Thanks,

    Nishu

    Participant
    February 18, 2026

    Same thing on 2025/2026 versions. I tried just everything (except windows reinstall) So I use 2024, it’s very stable on my 2 systems and wait until good times will come ))) . 

    MarekMularczyk
    Community Expert
    Community Expert
    February 4, 2026

    Have you tried resetting After Effects preferences? This usually helps

      

    Adobe Community ExpertAdobe Certified Professional
    MartinDocs
    Participant
    February 4, 2026

    Yes I have tried that. I have also tried fresh installs. I’ve basically tried all of the suggested fixes I could find online. 

    JohnColombo17100380
    Community Manager
    Community Manager
    February 3, 2026

    Hi ​@MartinDocs and ​@kaitlint82815752,

    Thank you both for reporting these crashes. Since you are each on different platforms (Win vs Mac), I would expect the root causes of your crashes to be different, but we can investigate further.

    Have either of you submitted a crash report, with your email included, using the Crash Reporter dialog that should be shown after a crash? Those reports are critical for us to track down the root cause of a crash.

    If you haven’t submitted one already, please do so the next time you encounter a crash. If you’ve dismissed it in the past, please go to Help > Adobe Crash Reporter and choose “Always show Crash Reporter dialog” to ensure that it is shown and you have a chance to add your email address to it (ideally the same one associated with your Creative Cloud account).

     

    Thank you again for reporting these crashes,

    - John, After Effects Engineering Team 

    MartinDocs
    Participant
    February 4, 2026

    Hello John, 

     

    Thanks for your reply. I do not see an option in the help menu for Adobe Crash Reporter

     

    Martin 

    Known Participant
    February 3, 2026

    This doesn’t help you, I’m sorry, but I came to this forum to post the same thing. I feel like all I do is complain on here, like once a month. Doesn’t matter which program I use--they all have been absolutely sucking. I used to have an old iMac (2017) so I thought it was the computer, but I bought a brand new one with the latest technology and well-over sufficient storage, and it seems like the programs have only been performing worse and worse. I just don’t get it.

    So I’m commenting here to see if you get an answer.

    Before Adobe asks, YES I have the latest version of AE and my computer is Mac mini (with Mac Studio display) Apple M4 Pro, 24 GB and the latest updated OS (Tahoe 6.2).

     

    I opened AE and within 5 minutes it was malfunctioning and crashed. I also have my report saved if needed.

    Known Participant
    February 19, 2026

    You're not alone. I used to be such a big fan of Adobe, but the rapid decline in quality of their apps is genuinely disgraceful. My gripes used to be along the lines of "why haven't you introduced this feature yet?" but now it's like "why does nothing work properly? This isn't worth the subscription fee! What on earth are you playing at?!"