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ReedTheRoof
Participant
September 12, 2024

After Effects Memory Leak

  • September 12, 2024
  • 1 reply
  • 321 views

After Effects is causing a memory leak. The problem started yesterday.
I encountered a similar issue a few months back where Beta programs were the cause, I no longer have any Adobe Beta programs installed due to that issue.

Starting in safe mode with 3rd party plug-ins and resetting preferences has made no difference.
The issue starts once I open any project and continues until AE is terminated or crashes due to a lack of available RAM.

I've updated the GPU driver and that has not fixed the issue.

Windows 11 is also up-to-date.


I'm working on a Windows 11 PC with the following build:
Intel Core i9-12900K 3.2 GHz 16-Core Processor
MSI MAG Z690 TOMAHAWK WIFI DDR4 ATX LGA1700 Motherboard

GeForce RTX 3080 10GB LHR 10 GB Video Card

64GB (4 x 16 GB) DDR4-3200 CL16 Memory

 

I use Photoshop, Illustrator, and InDesign every day; none of these programs are having any issues.

This topic has been closed for replies.

1 reply

JohnColombo17100380
Community Manager
JohnColombo17100380Community Manager
Community Manager
September 18, 2024

Hi @ReedTheRoof,

Thank you for reporting this issue. Would you be able to provide a log file from After Effects after you have opened a project?

 

To enable logging and locate the log:

  1. In After Effects, go to Help > Enable Logging, then close After Effects when prompted.
  2. Re-open AE, then open a project and make changes, ideally until the memory leak occurs.
  3. Go to Edit > Preferences > Startup & Repair > Reveal Preferences in Explorer (you might need to do that after relaunching AE if it crashed).
  4. In the folder that is revealed, please share the "After Effects Log.txt" that should exist in the "logs" folder. If AE crashed, grab the "After Effects Log-last.txt" file, which is the log from the previous session.

 

Please upload the .txt file and post or DM a link.

 

Additionally, does the memory still occur if all third-party plug-ins are disabled via the Effect Manager?

 

Thank you for any additional information,

- John, After Effects Engineering Team 

 

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