Skip to main content
Participating Frequently
May 9, 2025

"After Effects warning: Unable to create AGM font ("Adobe Clean" - "Bold") unresolved AE bug

  • May 9, 2025
  • 14 replies
  • 2867 views

Hi all,

I recently upgraded to the latest version of AE (25.2.2) via the Creative Cloud Desktop app.
When upgrading from the previous version I chose to keep my old AE preferences.
After the upgrade installation was complete I now get the following error message and have been unable to open AE since:

After Effects warning: Unable to create AGM font ("Adobe Clean" - "Bold")
(Dell Precision 5770 \ Windows 10 Enterprise - 64bit \ version 22H2 \ OS build 19045.5737)

Microsoft Copilot returns the following answer to my query:
"The error "After Effects warning: Unable to Create AGM Font ('Adobe Clean - Bold')" typically occurs when After Effects is unable to load a specific internal font used by Adobe applications for UI rendering or internal processes. Here's a breakdown of what it means and how to fix it:

If the font is missing or corrupted:

  • Try reinstalling Adobe Creative Cloud, which should restore the Adobe Clean font.
  • Alternatively, copy the font from another working Adobe installation:
    • Look in: C:\Program Files\Common Files\Adobe\Fonts
    • Or: C:\Program Files\Adobe\Adobe After Effects [version]\Support Files\Fonts

When troubleshooting this issue I found that neither of the 2x Fonts folders (described above) existed in those directories. I tried copying them over from other Adobe app folders to those locations, but it did not fix the bug.

I've tried uninstalling\reinstalling AE completely and removing old preferences, as well as uninstalling\reinstalling  the Creative Cloud Desktop app, but the bug remains.

Can you please advise if there is already a ticket open to address this issue? I'm hoping once the bug is fixed a new update will finally resolve the problem.

Regards,
Justin



14 replies

May 12, 2025

The font was once needed for AE (and other Adobe apps) to display the UI, but the UI fonts have been changed to Adobe Clean UX. There are some system configurations where lingering copies of Adobe Clean fonts, installed indepedently of Adobe app installations is causing conflicts. The copilot response is not 100% correct/and is outdated from the current state of the applications. 

Participant
May 12, 2025

Also dealing with this issue and unable to do any AE projects...

Participating Frequently
May 11, 2025

Doesn't AE require that font for the UI to display correctly?
I really appreciate your reply, but simply telling me to find\delete that font without any further explanation about the problem is pretty poor considering it's coming from an Adobe employee.

May 9, 2025

Go to C:\Windows\Fonts and you should be able to find and remove the font from that folder.