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Participant
June 2, 2024

Can't save project After effects 24.4.1

  • June 2, 2024
  • 3 replies
  • 147 views

Build:

MacBook Pro 16inch 2023

M2 Max

96GB memory

macOS Ventura 13.0

 

Problem:

 

I cannot save a project I've been working on for a few days and saved fine 2 days ago.

 

I have tried "save"

"save as"

"save a copy" etc etc

I've tried saving to an external hard drive

Saving to a different external hard drive

Saving to dektop.

 

It gives every appearance of having worked but no new or updated file appears.

 

If I try to close project or quit after effects and respond "save" to the question "Save changes before closing"? it goes through the motions but does not quit or close the project and no updated file is on my hard drive.

 

I am using the latest version, have uninstalled and reinstalled, restarted the machine, unplugged the external monitor, deleted preferences, given full disk access, tried safe mode. Nothing is working..

 

Any help much appreciated

 

3 replies

nishu_kush
Community Manager
Community Manager
June 4, 2024

Thanks for writing in.

What's the file size of the project file? There's an ongoing issue where if the file size gets too big (1.63 GB in my testing), After Effects does not save the progress even though it shows the Save progress bar when hitting Save.

Let us know.

 

Thanks,

Nishu

 

Participant
June 2, 2024

whoops. spoke to soon. the problem is back...

Participant
June 2, 2024

I updated the operating system and it seems to be OK now.

 

Will update if anything changes