cant set up creative cloud

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i tried Setting up the app for the first time and when the app tried to login through google it just keeps looping.

i looked for help and it said check if the credentials are there and they arnt and then there was no more information?

there are no credentials. so now what? i know the problem are they just going to not fix the problem?

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bill_9257Author

Participant

what do you mean I tried setting up creative cloud i click continue and it tries logging me in on google it then cloes that google login page

the app goes to a loading in screan then reopens the google login screen until it says this

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bill_9257Author

Participant

when logging in trying i get sent in a loop only for it to say i have no connection with the servers, i cant find any help on any other posts

i am on windows 11 never installed anything adobe on anything before im just someone trying to learn somthing new

i found one post telling me to check my generic credentials and the ones it told me to look for i didnt have but didnt tell me how to get them.

if you have any information to help or any questions to help me would be appreciated.

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nishu_kush

Legend

Merging the duplicate thread.

Best,
Nishu

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Mylenium

Legend

Without any system info and other details nobody can tell you anything. You need to be much more specific.

Mylenium

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