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Juan Pablo270759667vp8
Participant
March 14, 2023

Crash using .mov files

  • March 14, 2023
  • 2 replies
  • 264 views

I have a problem with after effects 2023, i work my project in after effects 2022 and works ok, but in after effects 2023 crash every times.
I rework the project and fail too. Testing all layers i discover the problem. is an .mov file crashing the AE 2023.

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2 replies

JohnColombo17100380
Community Manager
JohnColombo17100380Community Manager
Community Manager
March 15, 2023

Hi @Juan Pablo270759667vp8,

Thank you for reporting this issue. Would you be able to share the .mov file with us? Feel free to send a direct message with the link to keep the media private.

 

Thanks again for reporting this issue and for any further information you can provide, 

- John, After Effects Engineering Team 

Mylenium
Mylenium
Legend
March 15, 2023

Without exact info about your system and the exact specs of the MOV file this is not of much use to anyone.

 

Mylenium

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