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sharchik-soundwide
sharchik-soundwide
Known Participant
October 25, 2022

Drop down menu open off screen / inaccessible

  • October 25, 2022
  • 4 replies
  • 781 views

Has anyone else dealt with or fixed this issue? 

Drop-down menus with a lot of items in them like Essential Graphics ALWAYS open off-screen so you can't scroll all the way to the top or bottom (depending on where the panel is that you're opening from. 

It's been this way for several versions and I don't know why it isn't fixed. It should just be a small dropdown that opens BELOW the drop-DOWN menu and has a scroll bar to go through all the options, not this weird long list that opens off screen everytime. 

    This topic has been closed for replies.

    4 replies

    JohnColombo17100380
    Community Manager
    JohnColombo17100380Community Manager
    Community Manager
    November 29, 2022

    Thanks @sharchik-soundwide, it sounds like this might be a possible macOS display mapping issue, but we will get a ticket opened on this and investigate to see if there's anything that can be done on our side.

     

    Thanks again,

    - John, After Effects Engineering Team  

    sharchik-soundwide
    sharchik-soundwideAuthor
    Known Participant
    November 1, 2022

    Oh my god, you are ABSOLUTELY right this has bothered me for years. 

    I have a dual monitor setup with 2 ultrawide monitors stacked on top of each other and dragging one of these windows to the TOP monitor makes the menus operate properly. When on the bottom monitor macOS must be seeing the monitor above as available space when I have it set to "separate spaces" so there's no overlap across monitors. 

    Not sure why it wouldn't default to always spilling open downwards. 

     

     

    JohnColombo17100380
    Community Manager
    JohnColombo17100380Community Manager
    Community Manager
    November 1, 2022

    Hi @sharchik-soundwide,

    Thank you for reporting this issue. That definitely isn't intended behavior; on macOS I see these same menus opening downwards when positioned near the top of the screen. Are you using an external monitor, perhaps positioned above your primary monitor, or have you recently disconnected another monitor? It seems like the menu placement is confused and "thinks" there is more monitor above its current location than there really is.

     

    Thanks for reporting this issue and for any further information you can provide, 

    - John, After Effects Engineering Team 

    sharchik-soundwide
    sharchik-soundwideAuthor
    Known Participant
    October 26, 2022

    Here's another one in Media encoder

     

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