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J
Joergen Geerds
Known Participant
October 24, 2022

export as photoshop (composition->PS layers) crashes AE23

  • October 24, 2022
  • 6 replies
  • 861 views

Adobe After Effects CC 23.0

1. take an i.e. 8k 360/VR comp

2. apply VR rotate sphere (90 deg pitch, to get Z or N into the center)

3. composition -> safe frame as -> PS layers

4. AE hangs up forever, and needs to be force-quit

 

config: adobe CC (full/latest Oct 22, 2022 updates)

win10, 21H1 19043.2130, ryzen 5900x, 128GB RAM, nvidia 3090 (522.30 studio)

This topic has been closed for replies.

6 replies

D
defaultu3j796m0b808
Participant
June 5, 2024

I FOUND THE SOLUTION: Select one layer and highlight it with "solo". All layers will export in a PSD file in few seconds. 

JohnColombo17100380
Community Manager
JohnColombo17100380Community Manager
Community Manager
November 29, 2022

Hi @Joergen Geerds,

While we're not able to reproduce a crash or an inescapable hang, we do see a long hang (~2 min) when attempting to save a large ProRes frame as PSD. After Effects does recover afterward, but the long hang isn't expected and we'll be opening a ticket to investigate this behavior.

 

Cheers,

- John, After Effects Engineering Team 

J
Joergen GeerdsAuthor
Known Participant
November 1, 2022
The prores is plain prores 422 (coming from mistika VR (10.5.1))

machine is win10 21h1, v19043.2130, 128gb ram, ryzen 5900x, nvidia 3090 (all current studio driver) and adobe CC 23
the bug was occasionally showing in adobe CC 22, but not as harsh and often as it does now
JohnColombo17100380
Community Manager
JohnColombo17100380Community Manager
Community Manager
November 1, 2022

Thank you for that clarification, @Joergen Geerds. What variation of ProRes is the .mov e.g. XQ, 4444, 422 (HQ), etc? And is the ProRes file coming from a camera or another source?

 

Thanks again,

- John, After Effects Engineering Team 

J
Joergen GeerdsAuthor
Known Participant
November 1, 2022
The AE project just has a single layer, an imported prores mov, 8192x4096px 29.97, 15sec, into a 16bit comp.
no effects, no masks, no VR comp, no alpha channel, no opacity.
workflow: import prores, create comp from footage, export frame to photoshop layers

AE either takes a long time to export the psd (>30sec), or crashes completely, every time, every day.
render to file and export to file takes 2 sec and is successful 100% of the time.
JohnColombo17100380
Community Manager
JohnColombo17100380Community Manager
Community Manager
November 1, 2022

Hi @Joergen Geerds,

Thank you for reporting this issue. Unfortunately, we aren't able to reproduce the hang when exporting as Photoshop layers. It's possible there is an additional factor causing the hang.

  • Are you using a VR comp setup using the "Create VR Environment" command?
  • What kind of 8k 360/VR content is in the composition e.g. is this footage, an image sequence, or a still?
  • Are any other effects used in the composition?

If possible, would you be able to share a collected project with us that exhibits this issue when exported to Photoshop layers?

 

Thanks for reporting this issue and for any further information you can provide,

- John, After Effects Engineering Team 

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