Participating Frequently

EXR Sequences Missing Frames - 25.4.0

DontPanic · 2025-08-26T00:33:42+00:00

IssueFrames randomly not showing in EXR sequencesThe affected frames appear completely empty, fully showing transparent background checkerboardReloading the footage in the project panel will bring back the active missing frame but none of the othersAdobe After Effects version number25.4.0 (Build 83)25.6 (Beta) has the same issueNot an issue in 25.3.2 (Build 2) or previous buildsOther steps taken to fix the issuePurged all cacheTested exr sequences in new AE projectClean installed latest AE version along with a system restartSystem InfoWindows 11 (24H2)AMD Ryzen 9 7950xNvidia 4090580.97 Studio Driver192GB Memory

Forum|Forum|11 months ago
August 26, 2025
8 replies
1270 views

Issue
- Frames randomly not showing in EXR sequences
  - The affected frames appear completely empty, fully showing transparent background checkerboard
  - Reloading the footage in the project panel will bring back the active missing frame but none of the others
Adobe After Effects version number
- 25.4.0 (Build 83)
- 25.6 (Beta) has the same issue
- Not an issue in 25.3.2 (Build 2) or previous builds
Other steps taken to fix the issue
- Purged all cache
- Tested exr sequences in new AE project
- Clean installed latest AE version along with a system restart
System Info
- Windows 11 (24H2)
- AMD Ryzen 9 7950x
- Nvidia 4090
  - 580.97 Studio Driver
- 192GB Memory

Troubleshooting

P

Paul Uu

Community Manager

This issue is now fixed and available for download in the After Effects Beta 25.6.0.49 release.

M

Manuel284577785k3p

Participant

Same issue here. EXRs are missing completly or partially.Opening in DJV or Photoshop shows them correctly.

O

oliverk61024140

Participant

Just found this thread,
guess that's the same topic we're writing in this thread too
https://community.adobe.com/t5/after-effects-bugs/exr-drawing-incorrect-frames/idc-p/15474005#M16951

Btw. i'm loading files over the network and not locally
With 25.3.2 all is running fine.

L

louie_0297

Participant

I'm experiencing the same issue.

P

Paul Uu

Community Manager

I have reproduced the issue with the files supplied and we are investigating the root cause now.

Thank you so much for helping us with this.

D

DontPanicAuthor

Participating Frequently

@Paul Uu Thanks for checking into this - I'll send you a message with some example EXR sequences with the issue.

One weird thing is that I'm only seeing the issue with existing EXR sequences. I haven't been able to reproduce the issue with new EXR renders so far. I thought it was a cache issue because of that, but clearing all cache doesn't seem to make a difference.

I've only seen this happen on my local system. I haven't tested with footage across a network.

M

Max29840681yomc

Participating Frequently

@Paul Uu We are having the same issue on our end.

Although our frames are partially showing, not fully empty.

Both on Network Drive and Local Drive.

It seems to be related to filesize, since smaller EXRs load fully, but bigger EXRs only load partially.

Here is an example project including both big and small EXRs

P

Paul Uu

Community Manager

Thank you for reporting this issue.

This is not something we observed in our internal testing, nor have we had any other reports of it, but it is definitely a serious issue we want to resolve ASAP.

By far the quickest way we can do so if you can message me a link to the simplest AE project with EXR source footage that is reproducing the issue for you.

Also, are you working with the footage across a network connection, or is this also occurring with the footage on your local system?

Paul

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