Participant

General Failure When Incorporating TopazVideo AI

Forum|Forum|1 year ago
September 21, 2024
2 replies
713 views

Upscaling footage at a 2x ratio within After Effects

Caused After effects must close warning.

Log top

[2024-09-21_13-31-52][36076][Error] [general] Uncaught JS Exception:
././js/4.js:65:2411033
TypeError: Cannot read properties of undefined (reading 'isSelected')
at onContextMenu (././js/4.js:65:2411034)
at Object.Ue (././js/4.js:65:3213930)
at Je (././js/4.js:65:3214084)
at ././js/4.js:65:3231750
at wa (././js/4.js:65:3231844)
at Sa (././js/4.js:65:3232258)
at ././js/4.js:65:3237891
at Ne (././js/4.js:65:3313624)
at ././js/4.js:65:3233714
at Ta (././js/4.js:65:3233754)
at Qt (././js/4.js:65:3222036)
at Zt (././js/4.js:65:3221262)
at t.unstable_runWithPriority (././js/4.js:65:3456916)
at Vn (././js/4.js:65:3242048)
at De (././js/4.js:65:3313364)
at Jt (././js/4.js:65:3221055)
at e.exports.n (././js/4.js:65:2956477)
at uxp://uxp-internal/domjs_scripts.js:2:11680
at Object.runWithNativeHandler (<anonymous>)
at L (uxp://uxp-internal/domjs_scripts.js:2:11572)
at uxp://uxp-internal/domjs_scripts.js:2:11018
at D (uxp://uxp-internal/domjs_scripts.js:2:11078)
at P (uxp://uxp-internal/domjs_scripts.js:2:11856)
at e (uxp://uxp-internal/domjs_scripts.js:2:12382)
at e.exports._retargetAndDispatchNativeEvent (uxp://uxp-internal/domjs_scripts.js:2:140130)
at e.exports.onEvent (uxp://uxp-internal/domjs_scripts.js:2:140333)

This topic has been closed for replies.

Warren Heaton

Community Expert

@StevenLutz @JohnColombo17100380

I've been experiencing a crash with the Topaz Labs "Enhance" plug-in since first installing it a few months ago and I have had an open support ticket with Topaz Labs Support since 08/19/2024 (a little more than a month now).

Steps to reproduce:

New Composition is created from DV/DVCPro - NTSC 720x480 (0.91). Separating Fields (Lower), Millions of Colors, Profile: Rex.709 Gamma 2.4 clip.
Change the Composition setting to 1920x1440 Square Pixel.
Set Composition Resolution to Full.
Select the layer in the Composition.
Choose Effects > Topaz Video AI > Enhance.
In the Effect Controls panel, click the Select Model pop-up menu and choose an option.
After Effects crashes with the option to submit a report to Adobe.

Result: After Effects warning: Unknown Exception. OK.

Expected: A Model can be selected from the pop-up menu and the video is up-converted.
Additional notes: Up-conversion in Topaz Video AI works as expected.

System info

Application: After Effects v24.6.2 and v23.6.9

Plug-in: Enhance that installs with the stand-alone application Topaz Vidoe AI v5.3.1

OS: macOS v13.6.7, RAM: 64.00 GB GB, CPUs (logical): 20

With each new update to Topaz Video AI or After Effects, I've been gathering the logs and submitting them to Topaz Labs Support. I also submit the After Effects crash report.

A trouble-shooting step that I have not tried yet is to disable all other plug-ins to see if there may be a conflict with something else that's loading.

According to Margaux with Topaz Labs Support, the dev team is "taking a look".

- Warren

JohnColombo17100380

Community Manager

Hi @StevenLutz,

Thank you for reporting this issue. Are you using the Topaz Video AI Enhance plug-in for After Effects? Please provide more information about the steps you've taken when encountering the "After Effects must close" warning. E.g. what type of footage is being upscaled, what is its original resolution, and what are your system specifications?

When After Effects closes, are you presented with the Crash Reporter dialog? If so, please submit the crash log with your email address. That will allow us to investigate the issue in more detail.

Thanks again,

- John, After Effects Engineering Team

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