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hello.ahay
Known Participant
March 24, 2025

H264 footage crashing After Effects (potential memory leak?)

  • March 24, 2025
  • 3 replies
  • 346 views
  • Issue - h264 footage appears to be causing AE to crash
  • Adobe After Effects version number: 25.1
  • Operating system OSX 15.3.2 - Macbook Pro M1 Max, 32GB 
  • Steps to reproduce - Import any h264 footage, create a comp with it, scrub footage in comp, works for a little while, then hangs
  • Expected result - Be able to work with h264 footage without need to transcode
  • Actual result -  After Effects crashes

 

Doesn't appear to happen with other codecs. I tried clearing All Cache which doesn't work. Hardware acceleration has been tried on and off with same results. 

    3 replies

    H
    hello.ahayAuthor
    Known Participant
    March 25, 2025

    Hi @Kevin-Monahan,

     

    I've just installed the Beta, dropped in the same clip and made a comp, scrubbed and RAM previewed. No issues. Also tested it with 4 other h264 mp4s and I'm not seeing any issues. 

    A
    AM-S
    Known Participant
    March 25, 2025

    Hi Kevin, just to flag this is the same issue that we've discussed here, @hello.ahay example vid is a good demonstration of the problem.  As I mentioned before, I've noticed it gets triggered after a RAM preview if that helps replicate and diagnose the issue?

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    March 25, 2025

    Hi,

    Are you seeing the same issue with the Beta version? Let us know. I hope the team will respond soon. Sorry for the issue.

     

    Thanks,
    Kevin

     

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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