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SteveKirby
SteveKirby
Known Participant
December 19, 2022

Hide After Effects failing on Mac OS Ventura

  • December 19, 2022
  • 85 replies
  • 10098 views

I've been seeing issues with Cmd-H ever since upgrading to Ventura, but unlike the Save As… dialog cursor bug, I haven't seen this one mentioned elsewhere. AE often fails to hide when I use Cmd-H. The UI focus shifts to the Finder, but the AE window remains visible. If I minimize AE, undocked panels remain visible and cause issues. Using the menu command After Effects > Hide After Effects seems to work more consistently than the keyboard shortcut, though that may be coincidence. The problem as a whole is intermittent, not constant, so it's hard to test and provide specific detailed descriptions.

    This topic has been closed for replies.

    85 replies

    JohnColombo17100380
    Community Manager
    JohnColombo17100380Community Manager
    Community Manager
    March 28, 2024

    Per the post by @jenkmeister17177426, marking this issue as Fixed in 24.0. 

    konraddl
    konraddl
    Participant
    March 6, 2024

    Hi John, thanx for the reply, but I do have it enabled and still no option to Hide.

      JohnColombo17100380
      Community Manager
      JohnColombo17100380Community Manager
      Community Manager
      March 5, 2024

      @konraddl Do you have the "Use System Shortcut Keys" enabled or disabled? This toggles the behavior of ⌘+H

       

      This preference is located in Settings > General:

       

      - John, After Effects Engineering Team 

       

       

        J
        Community Manager
        jenkmeister17177426Community Manager
        Jenkmeister
        March 5, 2024

        @konraddl can you provide a video or repro steps of what you're doing when it doesn't work? As far as I'm aware Apple fixed the issue for Sonoma and any version of AE after 24.0 should have this working.

          konraddl
          konraddl
          Participant
          March 5, 2024
          Good day,



          Pressing “cmd + H” does nothing, so I cannot hide the application with shortcuts. I have to go to File > Hide AE to hide the application. As you can see in the screen shot, there is no greyed out “cmd + H” as there is with CMD + Q at the bottom. It has been the same since Ventura and I did a clean install of Sonoma, but it did not fix the problem.



          Kind regards,

          Konrad
            konraddl
            konraddl
            Participant
            March 5, 2024

            I am on Sonoma and still the CMD + H is not available to hide AE. Truly frustrating!

              J
              Community Manager
              jenkmeister17177426Community Manager
              Jenkmeister
              October 25, 2023
              There are 2 solutions. Upgrade to Mac OS 14, or upgrade to AE 24.0.1 while on Mac OS 13. You’ll have to upgrade something to get either the OS level fix or the AE fix.
                Pedro Downunder
                Pedro Downunder
                Known Participant
                October 25, 2023

                This has dragged on for months. The issue I have in updating my Mac workstation to OS 14.0.0 is that I suspect other third party plugins (esp.  aescripts + aeplugins) will not work in After Effects 2023 and Photoshop 2024. To my way of thinking not being able to hide After Effects when running on OS 13.5.2 is something Apple and Adobe should have sorted by now.

                  J
                  Community Manager
                  jenkmeister17177426Community Manager
                  Jenkmeister
                  October 18, 2023

                  The one user who mentions 24.0 above is on build 6, which was a beta build many months ago. 

                   

                  If you have repro steps with the released version of 24.0 on a MacOS 13 OS, please share those steps and we'll look at it again. 

                    Pedro Downunder
                    Pedro Downunder
                    Known Participant
                    October 18, 2023
                    Jenkmeister, I am sorry to rain on your optimistic parade but to confirm another customer’s experience in this thread, the inability to hide AE persists in the 24.0 version.
                      J
                      Community Manager
                      jenkmeister17177426Community Manager
                      Jenkmeister
                      October 18, 2023

                      @Pedro Downunder It is solved in the 24.0 version, which is not in Beta. The only reason to use beta was if you wanted a fix back in August since we didn't have a release planned earlier than that. 

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