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Participant
August 12, 2025

i can't download After effect

  • August 12, 2025
  • 1 reply
  • 76 views
Hie everyone, I have an Adobe subscription and would like to install the After Effects application, but when I try to install it, it says that the application is not compatible and that the system needs to be updated, but I can't figure out where to find this update. If anyone knows how to do this, I'm interested.

1 reply

David.Arbor
Community Manager
Community Manager
August 12, 2025

Hi there @frédérique_0196 ,

 

Can you please post a a full screenshot of the Creative Cloud app showing the error?

 

Also, please list the full detail of your machine, including OS, Processor, GPU, RAM, and hard drive.

 

Thanks,
- David, After Effects Engineering Team