I can't open AE: "Advertencia de After Effects: Unknown ExceptioN"

3 replies
213 views
Translate

I have installed Creative Cloud and the latest version of After Effects, but every time I try to start it from CC it won't open, it won't even sleep the software. However, if I open it by going to the installation folder and starting from "AfterFX.exe", the startup screen appears but after a couple of minutes it just shows:
"After Effects Warning: Unknown Exception".

I have tried uninstalling After Effects and Creative Cloud, deleting all folder files, including temporary and data files, and nothing works. Please, I need urgent help for my work.

If you need any log file or something, please let me now.

After Effects 23.2

Windows 10 x64

Mylenium

Legend

Check your Windows Update and in particular also install the correct versions of the MSVC and .NET runtimes. A lot of that stuff doesn't get installed by default.

Mylenium

Translate

D

DavidLamasCEVAuthor

Participant

The screenshot was timmed only to show the Error Message, my actual resolution is 1920 x 1080 (32 bit) (60Hz).

Checking the System Requirements, I have:
- AMD Ryzen 5 2600 Six-Core Processor (12 CPUs), ~3.4GHz
- Memory: 16384MB RAM

- Radeon (TM) RX 470 Graphics

And as I said, weeks ago I was able to initiate the program without problem, but now after reinstalling the OS and cleaning everything, now I have this trouble.

Translate

Mylenium

Legend

If this screenshot is representative of the actual screen resolution, then it's most definitely too small and this will never really work. refer to the system requirements.

System requirements | After Effects

Mylenium

Translate

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.