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Inspiring
September 28, 2022

Interface is Slow and Laggy

  • September 28, 2022
  • 312 replies
  • 33461 views
Dear Adobe,

Me again.

Please stop everything that you're doing with the development of new bells and whistles and doodads and put all your resources and firepower into resolving the years-old issue of the Slow and Laggy Interface in After Effects. Seriously. It's been YEARS. I kept thinking, "ah, they'll fix it soon.." and hope for the best and I end up feeling like Charlie Brown trying to kick the football every time a new update for After Effects comes out. "Maybe they fixed it!" And it's still not fixed.

When I contact Support I'm told, "the issue that you are facing is a known issue and the same has been highlighted to the designated team who are working on getting the issue fixed in the future releases," but it has yet to be fixed.

Old After Effects was FASTER on OLDER laptops - I have been on modern workstation-build DESKTOPS that are slower in response. Makes me not want to work in After Effects. I feel bad for those starting out in motion graphics in 2020 and this is what they are introduced to.

SpaceX put two astronauts on the space station. Surely we can get a butter smooth interface in After Effects.

Thank you.

https://vimeo.com/441661685/b7aba12cba

312 replies

Fresh Squeezed Creative
Known Participant
September 26, 2023

We appreciate that your team care enough to feel thiis weight, but that isn't the issue.

We are paying a premium for the privelige of being a gloorified beta tester with your alpha released "Premium" software. Times are tough, and getting tougher.

Adobe is receiving record profits every year while it's users are left paying a premium for bug ridden, crappy software...

Like, what the heck man? You're saying you wear the weight of the users like we should sympathise.
And we do to a degree.

But it's OUR wallets that are hurting, it's OUR deadlines that are pushing, it's OUR JOB SATISFACTION AND ENJOYMENT being bled away due to a shoddy experience. Due to a f****n autosave window popping up every few minutes that kills our flow. Stuff that is so, 2002.
We're paying for this, it's just noot good enough. Especially when almost a decade ago the software was exponentionally faster and better on old tech hardware than it is now. 

We DO appreciate that AE is a amall dev team but in 2023 with record profits, really sorry but it just aint enough...
Take some of your record profiuts and fix the problems. Hire staff, re-write the freaking thing from scratch, other coompanies are able to, why can't Adobe?

Or, do the right thing and give us some compensation on our sub costs for the lost time and increased stress and job dissatisfaction this crap is causing. Money talks.

Jenkmeister
September 26, 2023

There are tools like this (code profilers) but you would need access to the source code for the data to be of any value. That said, we may be able to find a tool that lets you capture the events as a log file that can be sent to us for us to put through the code profiler. I'll chat with the team more to see if we figure something like this out. Definitely would help us as sometimes repro steps don't always reproduce the problem for us. 

Inspiring
September 26, 2023

@jenkmeister1961936

 

Let me start by saying I am not a developer / programmer, nor did I stay at a Holiday Inn last night, so what I have to say may be science fiction.

 

Several versions ago the After Effects render queue allowed users to twirl down an info panel to see the step-by-step process of a render in progress. When I saw that a frame was taking many seconds to render I could watch the render stack process and see that “Layer 3 in Comp A was taking 8 seconds to add a 30-step Forced Motion Blur effect.” Made it very easy to pinpoint bottlenecks and come up with faster workarounds. (The replacement “go into each and every comp and open the Render Time Bar Chart column” does something similar, but is a much more tedious process .. but I digress.)

 

--> Is there an Adobe tool I could run that would monitor my workflow, maybe “record” when I’m working in the interface to see what function is being called when, to see where After Effects is getting tied up, just like that legacy render queue info panel? Let me know if I’m just making things up after watching too much CSI. Zoom. Now enhance.

 

Marc

PanBeep
Known Participant
September 26, 2023

Blender is exceptionally complicated and every time the developers touch one thing they make if faster and better.

I'm not sure what went wrong with the AE development but if I was in charge of this software or company I would try to develop it from scratch to make sure it uses moderm software frameworks and hardware.

Jenkmeister
September 26, 2023

We are investigating the reports and discussing what fixes we can make. I wish it was as simple as tweak this one variable and boom, all will be fixed. But unfortunately AE is exceptionally complicated and every time we touch one thing, we have to check a thousand other things. I know you're paying for AE, I promise you I feel the weight of our customers every single day and night. I am sorry we can't move as fast as you need us too. 

Fresh Squeezed Creative
Known Participant
September 26, 2023

@jenkmeister17177426 Nothing to share at this time?

We're paying youcompanbyr for this, "Service."
Remember?

Inspiring
September 26, 2023

Yeah its been a number of years in this state, they say they are making progress, but I feel like they should pull all the engineers doing 3D or Ai or literally any other feature, and just focus on making the program not go into slideshow mode on basic operations like selecting keyframes. It worked better nearly 10 years ago! I get that the code is old, or that is may be hard, but this is a #1 priority for myself and anyone else who has to work in AE on a regular basis. It's so painful on complicated projects. I think I've said all this stuff before multiple times but its hard to fathom what is taking so long for a company with Adobe's (financial) resoruces. They should have been able to build After Effects from scratch in the time its taking to work out these interface bugs.  

MrMaxBre
Participating Frequently
September 24, 2023

^I have the same experience. We've been complaining for years now .. still a mystery for the Adobe team..
Not a perfect solution but if you have a supported graphics try 4XX Nvidia Drivers, this one gives me much smoother timeline than any 5XX drivers. Try this: https://www.nvidia.com/download/driverResults.aspx/159884/en-us/

Inspiring
September 23, 2023

@jenkmeister17177426 

 

OP here.  

 

Quick 1920 x 1080 screen recording showing this issue is not limited to 4K 3840 x 2160 displays.  No cheating - watch it start to finish, in realtime.  No scrubbing ahead.

 

vimeo.com/867463424

 

Marc

Participating Frequently
September 21, 2023

@jenkmeister17177426 

I'm sorry for multiple reply.

I will add the missing information below.


Reproduced only in the 2023, but if I check Handles in the Layer Controls, only the view panel operations experience lag.
It doesn't seem to have anything to do with the lag in the timeline panel.