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magicmissilecrisis
Known Participant
July 15, 2024

Low Memory Error - After Effects 24.5 - 192GB of RAM

  • July 15, 2024
  • 35 replies
  • 3465 views

This has been a constant problem for the last year. Within minutes of working I get low memory errors on a system with 192GB of RAM and 2tb dedicated scratch disk. This error occurs at all stages of production and/or rendering.

Steps taken:
Updated AE with each new release
Stress Tested RAM and CPU
Disabled plugins and extensions
Full wipe and reinstall of the system
Upgraded GPU to RTX4080 Super

System Info:
Windows 11
Intel 13900K
Nvidia RTX 4080 Super
192GB DDR-5 RAM
After Effects 24.5
Dedicated System SSD, Software SSD, Scratch SSD

35 replies

September 9, 2024

We've had one report that turning off the Disk Cache on larger memory systems seems to have improved the situation for the user. You could try that and see if it helps. We are attempting to reproduce the issue with the disk cache enabled to see what is going on.

magicmissilecrisis
Known Participant
September 9, 2024

@jenkmeister17177426 also just to help narrow things down. Project that crash with low memory error in AE, render fine when rendered from Media Encoder.

Inspiring
September 7, 2024

Thanks

I have updated AE to 24.6.1. I don't know if there is any change, but so far I have had fewer memory problems. Mostly with full frame 4K or larger frame size. Difficult to do problem-solving in the middle of a client project.

I will mail some more information as soon as the problem appears.

magicmissilecrisis
Known Participant
September 7, 2024

Checking back on a fix, I've updated to the latest version and continue to have this error with virtually every project.

miker31661459
Participating Frequently
September 3, 2024

@jenkmeister17177426 @magicmissilecrisis @Rocketbottle 

 

I have been dealing with this SAME issue for over a year now. Absolutely insane that it has not been sorted out yet. I can't stand giving this company money anymore. This has been beyond frustrating. 

August 29, 2024

@Rocketbottle I'll have one of the team reach out to you directly and figure out what's going on. 

Inspiring
August 19, 2024

Same here

M1 Mac Ultra

AE version 24.5

 

Just started a project with new AE version. I can't work with this ☹

Normal Prores 4444 with colour management - nothing new or special. Has been working for ages, before the update. Downgrading AE now. 

Quality control, anybody?

Please Adobe!

magicmissilecrisis
Known Participant
July 16, 2024

About 20% of the time, AE crashes out. Otherwise I click though severeal dozen errors and save.

magicmissilecrisis
Known Participant
July 16, 2024

Here is the whole project collected- https://www.dropbox.com/scl/fi/zn4ppcb6w6e55vrl4u7af/TGC25-Animations.rar?rlkey=ldpi3y03a8qa5wt73w33jz431&dl=0

It's an After Effects error, I'll try and get a screenshot for you.

July 15, 2024

One other question - the Low Memory errors - is that Windows telling you you're out of memory, or within After Effects itself?