malfunction

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When I start the program it just crashes and won't start, any actions suggested to solve the problem don't help. Nvidia video card.

Crash

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JohnColombo17100380

Community Manager

Hi @Aleksander28985407x5ql,

Thank you for reporting this issue. As @Mylenium suggests, we'll need more information in order to help you and diagnose what is going on.

There is a known issue with the latest NVidia drivers, are either of these the version you are using?

From our Known Issues: "After Effects crashes on computers with NVIDIA cards due to a problem with the most current NVIDIA game-ready drivers (531.18 and 531.26). "

Thanks for reporting this issue and for any further information you can provide,

- John, After Effects Engineering Team

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Mylenium

Legend

That's of no use to anyone. Yopu have to be much more specific and provide proper system info and possibly crash details.

Mylenium

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