Inspiring

Menu bar (File, Edit, etc) often unresponsive on Windows 11, After Effects 23.1. and above

Forum|Forum|3 years ago
October 23, 2022
18 replies
6831 views

After Effects Version 23.2.0 (Build 65)

Windows 11 22H2 (Build 22621.1265)

Menu items take a long time to drop down when clicked, sometimes over a minute. The software will hang while I wait. The Composition menu is the least responsive of the menus. This started after I upgraded to Windows 11.

Expected result: click on the Composition menu and see the dropdown instantly

Actual result: click on the Composition menu and After Effects hangs for up to a minute before the menu appears.

Title edited by Mod.

Show previous replies

Hunter_Koerner

Participant

Can confirm this is still very much an issue! If my character panel is open, and on my right monitor, my After Effects menus lag terribly, rendering the software almost unusable. If I don't use a character panel, or if I move it to the other monitor, I am able to work normally. Honstly, kind of shocked this still hasn't been resolved!

S

Saeed5CEA

Participant

Hi Nishu,

The character panel problem was happening with the 23, not 22 version. I updated AE today to 23.5.0 and the problem still exists!

Unless I undock the character panel, AE will become very slow and impossible to work with.

Thanks,

Saeed

nishu_kush

Community Manager

Hi all,

Changes were made in the latest version (22.5) so that After Effects can perform better with the Character panel open. Give it a try and let us know how it goes.

In addition to that, the new Properties panel (introduced in 22.4) consists of all the Character Panel features. Hence, you may not need to open the Character panel at all.

Looking forward to your response.

Thanks,

Nishu

D

design224

Known Participant

Same issue "all of a sudden" two days ago. However, the solution for me was just to close the character panel. It's not open anywhere and all is well. Open when I need it, close when not. Easy work around.

nishu_kush

Community Manager

Hi Nikjacek,

Sorry for your issue.

Are you on a dual-monitor setup? If so, please try disconnecting the secondary one. If that doesn't help, try closing the Character Panel and use After Effects for some time.

Let us know if it brings any change.

Thanks,

Nishu

N

NikjacekAuthor

Inspiring

Closing the Character Panel works — thank you so much. The menus are instant again with no lag.
I didn't try unplugging my second monitor, as the character panel seems to be the issue.

It does lag again when I have the character panel open. So I need to remember to close it before accessing the menus.

nishu_kush

Community Manager

Glad to hear that. Thanks for confirming.

We will report it to the engineering team so that it can be fixed.

Thanks,

Nishu

N

NikjacekAuthor

Inspiring

Update, the issue persists after updating to version Version 23.3.0

Mylenium

Legend

Without exact system info we can't tell you much. Simply sounds like your system is running in quirks mode because the automatic upgrade didn't install all the right drivers. Start by checking your device manager and your Windows Update.

Mylenium

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NikjacekAuthor

Inspiring

Hi Mylenium, have checked and the device drivers and Windows Update are up-to-date. The bug report form asks only for 'Version of the app', and 'Platform and OS version', what other system info would help diagnose the problem? In case it helps, the graphics card is an NVIDIA GeForce RTX 3070, and the processor is an AMD Ryzen 9 5900x

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Yaman Aldous

Participant

I found an odd solution for my similar menu bar issue.

the issue on my side is : the menu bar is too slow, so when you click on any menu item, AE lags and takes

time to response (around 5-7 seconds) which drives me crazy !

The odd solution : undock the Character Panel !

yup, just put it on your second monitor or wherever you want.

so it is not related to how many fonts/scripts/plugins you have installed.

it is a UI bug on my side, Windows 10 / After Effects 2023 (23.1.0)