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jefbak
jefbak
Known Participant
October 25, 2022

Mocha AE will not Launch after updating to AE 23 on Intel MacBook Pro 2019

  • October 25, 2022
  • 2 replies
  • 226 views

There is no error message or any evidence of Mocha running in the Task Manager. The mocha launch window appears and then nothing happens. 

AMD Radeon Pro 5500M 8 G

Monterey 12.6

This topic has been closed for replies.

2 replies

JohnColombo17100380
Community Manager
JohnColombo17100380Community Manager
Community Manager
December 20, 2022

Tagging @ImagineerSystems for further insight/troubleshooting.

JohnColombo17100380
Community Manager
JohnColombo17100380Community Manager
Community Manager
November 29, 2022

Hi @jefbak,

Thanks for reporting this issue and for your patience in our response. Is this issue still occurring on your Intel MBP? If so, could you post the full specs of the machine? We may need to bring in the Mocha team at Boris FX to further troubleshoot, but those specs may help.

 

Thanks again,

- John, After Effects Engineering Team 

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