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jefbak
jefbak
Known Participant
Oct 25, 2022 7:08 PM UTC
Needs More Info

Mocha AE will not Launch after updating to AE 23 on Intel MacBook Pro 2019

There is no error message or any evidence of Mocha running in the Task Manager. The mocha launch window appears and then nothing happens. 

AMD Radeon Pro 5500M 8 G

Monterey 12.6

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2 replies

JohnColombo17100380
Community Manager
JohnColombo17100380Community Manager
Community Manager
Dec 20, 2022 5:34 PM UTC

Tagging @ImagineerSystems for further insight/troubleshooting.

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JohnColombo17100380
Community Manager
JohnColombo17100380Community Manager
Community Manager
Nov 29, 2022 5:43 PM UTC

Hi @jefbak,

Thanks for reporting this issue and for your patience in our response. Is this issue still occurring on your Intel MBP? If so, could you post the full specs of the machine? We may need to bring in the Mocha team at Boris FX to further troubleshoot, but those specs may help.

 

Thanks again,

- John, After Effects Engineering Team 

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