Skip to main content
T
Tarcisio282509165v4h
Participant
February 4, 2023

não consigo abrir o arquivo mp4 depois da renderização no media encoder

  • February 4, 2023
  • 2 replies
  • 132 views

não consigo abrir o arquivo mp4 depois da renderização no media encoder

This topic has been closed for replies.

2 replies

JohnColombo17100380
Community Manager
JohnColombo17100380Community Manager
Community Manager
February 22, 2023

Hi @Tarcisio282509165v4h,

Thank you for reporting this issue. We've released a patch today, 23.2.1 for both After Effects and Media Encoder, that contains a fix for an issue where files with non-Latin characters in their filenames failed to import. Would you mind updating After Effects & Media Encoder to 23.2.1 and let us know if you are again able to import the files in question?

 

Thank you again for reporting this issue,

- John, After Effects Engineering Team

Mylenium
Mylenium
Legend
February 4, 2023

There is a bug with non-English file and folder names where they won't render. Rename your composition and files without Portuguese characters and accents.

 

Mylenium

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices