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Chris Heuer
Participant
Feb 13, 2023 5:09 PM UTC
Released

No audio preview when two 3D viewer windows are open

When I am doing 3D animation and change the Comp view from "1 View" to "2 Views" the audio won't play during previews.  Switch back to "1 View" and the audio will play.  Very sure it's a bug, just wanted to report it.  I'm on a 2013 Mac Pro  running OS 12.6.3 on AE version 23.2.0 Build 65

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    22 replies

    JohnColombo17100380
    Community Manager
    JohnColombo17100380Community Manager
    Community Manager
    Mar 28, 2024 2:12 AM UTC

    Hi all,

    This issue was fixed in After Effects 23.6 in August 2023. Please update to the latest version and let us know if you continue to experience this behavior.

     

    Thanks again for your reports,

    - John, After Effects Engineering Team 

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      TimKurkoski
      Community Manager
      TimKurkoskiCommunity Manager
      Community Manager
      Jun 5, 2023 9:50 PM UTC

      Hi folks! Thanks again for your reports about this issue. A potential fix is now available in the latest builds of After Effects Beta, version 23.6x11 and later. If you can, please install the Beta version of After Effects and let us know if you are still experiencing this issue.

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      campagnoli
      campagnoli
      Participating Frequently
      May 12, 2023 12:35 PM UTC

      When using 2 or 4 views, for example working with 3D cameras, if the active viewport is not set to "active camera" audio stutters, then stops, while video continue playing.
      Selecting back "active camera" viewport allows to preview with audio normally.
      Is a very reproducible behaviour.

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      TimKurkoski
      Community Manager
      TimKurkoskiCommunity Manager
      Community Manager
      May 9, 2023 6:15 PM UTC

      Thank you to everyone who has filed this bug. The After Effects team is aware of the issue and we're discussing a fix for a future release.

       

      To work around this problem until a fix is available, do either of the following:

      • Change the View Layout popup menu in the lower-right corner of the Composition panel. (or View menu > Switch View Layout) to 1 View.
      • Select the view you wish to preview in the Composition panel, click on the panel menu (three lines) for the Composition panel, and enable the Always Preview This View option. Note that this option is specific to the active view (blue triangles appear in the corners of the viewer) and will need to be changed each time you want to change which viewer previews. (Enabling Always Preview This View forces After Effects to use that viewer for preview, including audio, and bypasses the bug.)
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        marions55698663
        Participant
        May 9, 2023 5:10 PM UTC

        Guten Abend zusammen, 

        ich hoffe ihr könnt mir helfen!
        Ich versuche gerade eine 3D Raumanimation passend zur Musik zu machen, jedoch sobald ich die einzelnen Bilddateien auf 3D schalte und eine Kameraebene hinzufüge, spielt die Audiodatei nur noch einen Frame ab und das Video läuft ohen Ton weiter.
        Ich arbeite mit einem Macbook Pro 16" M1 Max mit 32C GPU (Falls die Info notwendig sein sollte)

        LG Robin 

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        nishu_kush
        nishu_kush
        Legend
        May 9, 2023 5:27 PM UTC

        Hi LG Robin,

         

        Are you currently using two or more views? If so, what happens when you switch to 1 View in the composition panel? If the problem resolves when you switch to 1 View, it seems like you've encountered a known bug. Our engineers are aware of this issue and are actively working on a fix.

        Let us know.

         

        Thanks,

        Nishu

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          nishu_kush
          nishu_kush
          Legend
          May 3, 2023 6:05 PM UTC

          Hi ethan.starkweather,

           

          We've noticed the same behavior, with audio playing for just a fraction of a second. We've filed this issue as a bug, and our developers are currently working on a fix. Thank you for sharing the workaround with us.

          Please don't hesitate to reach out if you have any other questions or concerns. We're here to help!

           

          Thanks,

          Nishu

           

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          ethan.starkweather
          ethan.starkweather
          Participating Frequently
          Apr 30, 2023 5:57 AM UTC

          Just to elaborate on this, I also encountered this issue. Strangely, on my machine (Win 11 v22H2, AE 23.3.0 Build 53), it will play a fraction of a second of the audio and then cut out. But you can still hear the track while holding Ctrl and scrubbing, so that's kind'a maybe a workaround.

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          pederv13227570
          Participating Frequently
          Mar 21, 2023 10:18 AM UTC

          Hi. I got some sort of bug! 😄

           

          My sound cuts off after one "keyframe" of sound when im previewing.  

           

          I only plays one tone of sound and then i turns off again. I have tried restarting, roling back a version , with and without headphone, but still the same issue.

           

          What do i do? Please fix! 😄 

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          Mylenium
          Mylenium
          Legend
          Mar 21, 2023 3:05 PM UTC

          Without any info about your system, your project, your audio prefs, preview settings and so on that is of no use to anyone. you need to be much more specific.

           

          Mylenium

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          nishu_kush
          nishu_kush
          Legend
          Feb 14, 2023 1:24 PM UTC

          Hi Chris Heuer,

           

          I can reproduce the issue at my end. Thanks for reporting it. 

          Moving your post from Discussions to Bugs to let the devs know.

           

          Thanks,

          Nishu

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