Skip to main content
Participant
August 22, 2025

Not responding

  • August 22, 2025
  • 1 reply
  • 112 views

On cleaning up smart mask intepolation it stops and don't work any more i did every thing to do some thing with that but i need help

 

1 reply

David.Arbor
Community Manager
Community Manager
August 22, 2025

Hey there @matt_______1,

 

We need a lot more information to help out, so I have a few questions first.

 

  1. What exact version of AE is this (not just the year, but the actual version number)?
  2. Is there an update in the Creative Cloud Desktop app? If so, please install and see if it works.
  3. What OS are you running?
  4. Can you launch in Safe Mode? Hold Ctrl + Alt + Shift (Win) or Cmd + Opt + Shift (macOS) while starting AE. If AE does launch then that tells you there's either something wrong with your preferences or a third-party utility you have installed.
  5. When did this start happening? After an update, after you installed a new plug-in, something else?

 

Thanks,
- David, After Effects Engineering Team