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Participating Frequently
November 16, 2022

Preview broken

  • November 16, 2022
  • 13 replies
  • 860 views

In the last week orso my AfterEffects is completely broken to the point of being unusable (even though I'm still paying a full subscription every month!)

Preview breaks as soon as I make any changes on the timeline.

 

I open a project, the preview window works fine. I can drag along the timeline and the preview updates.

But as soon as I do anything in the timeline, e.g. move a layer, switch a layer's visibility, literally ANYTHING, the preview doesn't update anymore. So basically it's now an expensive previewing software and I can't make any changes whatsoever.

 

No system incompatibility issues.

Switched off ALL GPU acceleration.

Cleared caches, moved them to different harddisks.

Purged everything multiple times.

Added more memory allocation.

Restarted rebooted, even reinstalled AE.

Start new project. 

 

The problem persists. And I really need to use this software for its intended purposes soon!

This topic has been closed for replies.

13 replies

JohnColombo17100380
Community Manager
Community Manager
November 16, 2022

Hi @JCBKay.,

Thank you for reporting this issue, sorry to see you're experiencing these problems.

  • What are your system specs and OS version?
  • Have you tried resetting the application preferences?

 

Thanks again for reporting this issue and for any further information you can provide,

- John, After Effects Engineering Team 

JCBKayAuthor
Participating Frequently
November 16, 2022

Thanks! I saw in another thread. 22.6 worked. Ugh.

Now to solve AE freezing my PC stone dead after a few minutes.

I pay around $100 a month for Adobe to deliver me migraines and lost work.

Community Expert
November 16, 2022

Try rolling back one version or one build. Use the Creative Cloud app, click on the 3 dots to the right of the Open button for AE in the Apps section. It should only take a few minutes to install a build that does not have the problem.