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Participating Frequently
September 28, 2022

Preview is stuck in a loop and is unresponsive

  • September 28, 2022
  • 111 replies
  • 3403 views
RAM Preview becomes unresponsive to clicks, spacebar, Num0, ESC, etc. Playback continues on loop and the only way I've found to regain control is to minimize/maximize AE or close the application.

Build 17.0.4 Build 59
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111 replies

Community Manager
September 28, 2022
Could you provide more details on your system please?
Participating Frequently
September 28, 2022
Still a problem.
17.0.4 (Build 59)
September 28, 2022
Doesn't stop playback immediately when pressing the Space bar. Instead, there is a several second delay before playback stops. That never used to happen. This started after I updated to the latest version, 17.0.1. Please fix.
Participant
September 28, 2022
RAM Preview causes entire program becomes unresponsive to clicks, spacebar, Num0, ESC, etc. Playback continues on loop and the only way I've found to regain control is to minimize/maximize AE.
Participant
September 28, 2022
Updated to 17.0.1

Same Problem.
Inspiring
September 28, 2022
Yep. Me too. Loops round and round and round and round. Hitting minimize and waiting a few seconds seems to stop it.
Participant
September 28, 2022
I'm seeing the same thing, but without the improvement to preview speed 🙄

I have to force-close the program in order to get it to stop.

Example video here: https://youtu.be/p5FXAPhdg5E

and Support Community post here: https://community.adobe.com/t5/After-Effects/After-Effects-2020-Preview-locks-up-program/td-p/10723016
Participant
September 28, 2022
Project file was made in 16.1.3, opened in 17.
Windows 10
AMD 1920X
64GB RAM
Geforce RTX 2060, driver 26.21.14.3648 (9/26/2019)
Community Manager
September 28, 2022
Are there specific steps to reproduce this? Also, what is your system configuration?
Participant
September 28, 2022
Same problem here. Audio in particular just loops forever with no way to stop it.