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Participating Frequently
Sep 28, 2022 9:41 AM UTC
Needs More Info

Preview is stuck in a loop and is unresponsive

RAM Preview becomes unresponsive to clicks, spacebar, Num0, ESC, etc. Playback continues on loop and the only way I've found to regain control is to minimize/maximize AE or close the application.

Build 17.0.4 Build 59
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111 replies

Community Manager
Sep 28, 2022 10:21 AM UTC
Could you provide more details on your system please?
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Participating Frequently
Sep 28, 2022 10:21 AM UTC
Still a problem.
17.0.4 (Build 59)
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Sep 28, 2022 10:21 AM UTC
Doesn't stop playback immediately when pressing the Space bar. Instead, there is a several second delay before playback stops. That never used to happen. This started after I updated to the latest version, 17.0.1. Please fix.
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Participant
Sep 28, 2022 10:21 AM UTC
RAM Preview causes entire program becomes unresponsive to clicks, spacebar, Num0, ESC, etc. Playback continues on loop and the only way I've found to regain control is to minimize/maximize AE.
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Participant
Sep 28, 2022 10:20 AM UTC
Updated to 17.0.1

Same Problem.
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Inspiring
Sep 28, 2022 10:20 AM UTC
Yep. Me too. Loops round and round and round and round. Hitting minimize and waiting a few seconds seems to stop it.
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Participant
Sep 28, 2022 10:20 AM UTC
I'm seeing the same thing, but without the improvement to preview speed 🙄

I have to force-close the program in order to get it to stop.

Example video here: https://youtu.be/p5FXAPhdg5E

and Support Community post here: https://community.adobe.com/t5/After-Effects/After-Effects-2020-Preview-locks-up-program/td-p/10723016
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Participant
Sep 28, 2022 10:20 AM UTC
Project file was made in 16.1.3, opened in 17.
Windows 10
AMD 1920X
64GB RAM
Geforce RTX 2060, driver 26.21.14.3648 (9/26/2019)
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Community Manager
Sep 28, 2022 10:20 AM UTC
Are there specific steps to reproduce this? Also, what is your system configuration?
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Participant
Sep 28, 2022 10:20 AM UTC
Same problem here. Audio in particular just loops forever with no way to stop it.
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